KATHERINE LEICESTER

Sales and customer development in the bustling footwear department. Product knowledge, recommendations, accommodating severe physical injuries and situations, merchandise to increase sales.

• Develop customized financial plans and provide guidance on debt elimination and wealth creation.
• 100% client satisfaction
• Quickly created customized plans, processes, techniques, and tools for customers' debt elimination and wealth creation

• Delivered 100% error and penalty free contracts over the life of a $68-million, multi-year, competitive contract to write relational software for the Department of Defense.
• Streamlined contract processes by implementing efficient tracking and organization systems.
• Reduced negotiation timeframes by proactively addressing potential issues in contractual agreements.
• Increased company savings through diligent review and analysis of vendor contracts.
• Improved compliance with industry regulations by consistently updating contract templates to reflect changes in legislation.
• Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
• Enhanced client relationships by providing exceptional support during the contract negotiation process.
• Developed comprehensive reporting tools for effective management of contract portfolios.
• Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
• Drafted clear, concise, and legally compliant contracts tailored to specific business needs and objectives.
• Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
• Assisted in the development of standard operating procedures, improving overall efficiency within the Contract Administration department.
• Coordinated cross-functional efforts to ensure smooth transition from contract negotiation to project implementation stages.
• Actively participated in continuous improvement initiatives aimed at enhancing the effectiveness of contract administration processes.
• Performed thorough analyses of existing agreements, recommending modifications or termination when appropriate based on cost-benefit considerations.
• Adhered to legal and contractual requirements for compliant contract processes.
• Monitored incoming contracts and service agreements for correct pricing and information.
• Prepared and issued reports on contract performance and compliance.
• Facilitated communication between involved parties to enable timely contract sign-off.
• Stored and filed contract documents in orderly, organized systems.
• Tracked contract milestones and updated stakeholders to facilitate project progress.
• Streamlined operations by developing and implementing improved contract management processes.
• Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Created reports, presentations and other materials for executive staff.
• Organized and updated databases, records and other information resources.
• Created organized filing system to manage department documents.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Completed bi-weekly payroll for approximately 35 employees.
• Built and managed processes for tracking and monitoring department performance.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.