Katherine Lemen
Phoenix,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Success Specialist
Williams Scotsman Inc
07.2022 - Current
- Effectively resolved customer issues and concerns in a timely manner, demonstrating empathy and understanding
- Maintained a deep understanding of the company's product or service offerings, allowing for informed assistance and troubleshooting
- Fostered strong relationships with customers, gaining their trust and loyalty through personalized interactions
- Effectively addressed customer inquiries, concerns, and escalations, ensuring timely resolution and high satisfaction levels
- Clear, concise, and effective communication both verbally and in writing, ensuring clarity and understanding for customers
- Strong analytical skills to identify root causes of customer issues and devise effective solutions in a timely manner
- Skill in actively listening to customers to fully grasp their issues and concerns before providing solutions or assistance
- Consistently following up with customers to ensure their issues are fully resolved and their needs are met, demonstrating commitment and reliability.
Sales Associate
Short Stop Corporation
01.2022 - 07.2022
- Engaged with customers to understand and anticipate their needs
- Assisted vendors with purchase orders and stayed current on customer trends and requirements
- Validating invoices on a weekly basis
- Investigating customer disputes by obtaining all valid information to ensure satisfaction
- Processed customer payments in an efficient and timely manner
- Educated customers on company products and services
- Followed up with customers for an after-sale feedback
- Assisted with co-workers to ensure quality customer services.
Driver
Uber Eats
03.2021 - 01.2022
- Maintained records on mileage and gas purchases
- Provided a clean driving record and obeyed traffic laws & regulations
- Maintained equipment to ensure optimal performance
- Provided a professional environment at all times
- Ensured deliveries were made on time.
Assistant Manager
Circle K
01.2018 - 01.2020
- Utilized knowledge on products and services to recommend/up-sell items
- Communication with customers on addressing questions and concerns
- Implemented comprehensive business procedures to promote compliance
- Organized merchandise and displays to increase brand awareness and product sales
- Tracked inventories and replenished products
- Maintained knowledge of all positions and stepped up into leadership positions accordingly
- Assisted with new hires with training and reviewed overall progress
- Lead and directed team members on effective methods, operations, and procedures
- Worked on interviewing potential job candidates and made hiring recommendations to general manager.
Shift Lead
Dunkin Donuts
01.2015 - 01.2018
- Supervised production and employees
- Worked with team to accomplish goals and objectives
- Trained new hires
- Managed inventory
- Oversaw operations on shifts on creating quality products
- Handled invoice reports and shift cash.
Education
Some College (No Degree) -
College of The Desert
Palm Desert, CASome College (No Degree) -
Corona Del Mar High School
Newport Beach, CASkills
- Problem-solving abilities
- Problem Resolution
- Complaint Handling
- Technical Support
- Computer Proficiency
- Account updating
- Microsoft Office Suite
- Product Knowledge
- Call triaging
- Customer Relations
- Documentation
- Complaint resolution
References
- Heather Stewart, Williams Scotsman Inc, Manager, (480) 290-6178
- Mojgan Jalali, Dunkin Donuts, Manager, (480) 492-6448
Extracurricular Activities
MIT Program, Food Handlers Certification, Volunteer House Building with Church
Timeline
Customer Success Specialist
Williams Scotsman Inc
07.2022 - Current
Sales Associate
Short Stop Corporation
01.2022 - 07.2022
Driver
Uber Eats
03.2021 - 01.2022
Assistant Manager
Circle K
01.2018 - 01.2020
Shift Lead
Dunkin Donuts
01.2015 - 01.2018
Some College (No Degree) -
College of The Desert
Some College (No Degree) -
Corona Del Mar High School
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