KATHERINE L. HENDERSON

• Prepare annual operating budgets and year end CAM reconciliations
• Coordinate tenant relations initiatives, improving communication and satisfaction levels.
• Oversee vendor relationships, ensuring quality service delivery and contract adherence.
• Increase tenant satisfaction by promptly addressing maintenance issues and concerns.
• Conduct regular property inspections to ensure compliance with safety regulations and company standards.
• Investigate and resolved any tenant complaints.
• Oversee a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
• Collaborate with vendors to negotiate contracts and manage service agreements and ensure timely completion of repairs at competitive prices.

Overseeing the building operations for 800,000 sq ft of industrial space.

• Prepared annual operating budgets and monthly financial reports.
• Awarded, administered and controlled vendor contracts and expenses.
• Performed weekly property inspections.
• Monitored tenant certificates of insurance.

Managed the building operations for over 1,000,000 sq ft of Class A Office and Industrial space.

• Administered leases and prepared abstracts.
• Prepared annual operating budgets and monthly financial reports.
• Supervised on-site administrative and engineering staff.
• Developed and implemented tenant relations programs.
• Awarded, administered and controlled vendor contracts and expenses.
• Facilitated all new tenant move-ins and open new projects.

• Responsibilities Included:
• Prepared and submitted monthly and other periodic reports to owners.
• Assured proper setup and termination of leases, proper management of payables and receivables, and timely calculation, billing, and receipt of operating expense escalations and CAM recoveries.
• Monitored property, tenant and vendor certificates of insurance.
• Prepared and submitted annual budgets and business plans.
• Managed tenant move-ins and move-outs, service requests, and annual tenant surveys.
• Performed monthly property inspections.

Daily deposit and application of cash receipts.

• Weekly preparation and payment of Accounts Payable.
• Generation and submission of all monthly property reports to Corporate Office.
• Collected and resolved all tenant delinquent accounts.