Katherine Lindsay

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate different products and sizes.
• Prepared merchandise for sales floor by unboxing, pricing, tagging, and sensoring.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Built positive and nurturing environments to support child social and emotional growth.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Hostess: 2019-2022

- Greeted customers warmly upon arrival and provided friendly assistance to where they would like to be seated etc.

-Worked with POS system to place TOGO and room service orders, manage bills, and handle complimentary items.

-Took reservations, room service, and to-go orders by phone, answered customer questions, and informed of accurate wait times.

-Cleaned all menus, bathrooms, and kept hostess stand tidy

-Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server: 2022-2023

-Started conversations with every table to help them feel welcome and form a relationship with regulars.

-Served food and beverages promptly with focused attention to customer needs.

-Worked with 2 different POS systems throughout working at Pusser's.

-Resolved customer complaints promptly and professionally

-Explained menu items and suggested appropriate options for food allergy concerns.

-Was timely with my sidework throughout my shift.

-Took a liquor class to learn and follow alcohol laws along with learning about different types of beers, wines, and spirits.

-Maintained efficiency when checking on tables in my sections.