Katherine Lindsay
Leavenworth,WA
Summary
Dynamic and results-oriented professional with a diverse background in customer service, retail sales, and package handling, notably with FedEx. Excelled in fast-paced environments, significantly improving efficiency and reducing damage rates. Demonstrated leadership and outstanding communication skills, adept at problem resolution and adapting to change. Proven track record of enhancing customer satisfaction and team productivity.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
Knoxville TN
07.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Agent
Squeeze Media
Rexburg, ID
08.2022 - Current
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
- Utilized effective communication skills to clarify customer concerns, resulting in better issue understanding and faster resolution times.
- Handled escalated calls efficiently, diffusing tense situations and finding amicable resolutions that satisfied both parties involved.
- Built strong rapport with customers, leading to positive feedback and repeat interactions.
Full Time Volunteer Missionary
The Church Of Jesus Christ Of Latter-day Saints
Riverside, CA
01.2023 - 07.2024
Retail Sales Associate
CAL Ranch Stores
Saint George, UT
02.2022 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Senior Care Worker
Here At Home
Saint George UT
01.2022 - 08.2022
- Assisted in meal preparation adhering to dietary restrictions while promoting nutritious food choices tailored to each resident''s preferences.
- Strengthened patient satisfaction by addressing concerns promptly and implementing appropriate solutions based on individual needs.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Ice Cream Scooper
Handles Homemade Ice Cream
Saint George UT
07.2020 - 09.2021
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Ice Cream Scooper
Zeppe’s Italian Ice
Saint George, UT
07.2019 - 07.2020
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Education
High School Diploma -
Brigham Young University, Idaho
Rexburg, ID01-2028
Skills
- Heavy lifting
- Customer service
- leadership
- Quick learner
- Problem resolution
- Warehouse safety
- Outstanding communication skills
- Hand-eye coordination
- Call center experience
- Retail sales
- Adaptable to change
- Money handling
Timeline
Package Handler
FedEx
07.2024 - Current
Full Time Volunteer Missionary
The Church Of Jesus Christ Of Latter-day Saints
01.2023 - 07.2024
Customer Service Agent
Squeeze Media
08.2022 - Current
Retail Sales Associate
CAL Ranch Stores
02.2022 - 08.2022
Senior Care Worker
Here At Home
01.2022 - 08.2022
Ice Cream Scooper
Handles Homemade Ice Cream
07.2020 - 09.2021
Ice Cream Scooper
Zeppe’s Italian Ice
07.2019 - 07.2020
High School Diploma -
Brigham Young University, Idaho