Katherine Liranzo
Yonkers
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
11
11
years of professional experience
Work History
Surgical Coordinator/ Patient Service Representative
Gerald W. Zaidman, M.D
06.2022 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
Health Home Care Coordinator
Mount Sinai Health System
03.2015 - 07.2021
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Patient Navigator
Brightpoint Health Home
05.2014 - 03.2015
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Conducted ongoing assessments of patient needs, adjusting care plans accordingly for optimal outcomes.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Contributed to the ongoing development of best practices for patient navigation by staying current on industry trends, research findings, and professional development opportunities.
- Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
Education
Bachelor of Science - Public Health
Monroe College
Bronx, NY04.2014
Associate - Psychology
Bronx Community College
Bronx, NY05.2010
Skills
- Customer service
- Office administration
- Conflict resolution
- Patient scheduling
- Team collaboration
- Electronic health records
- HIPAA compliance
- Medical terminology
- Interpersonal skills
- Strong communication skills
- Insurance verification
- Patient coordination
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Surgical Coordinator/ Patient Service Representative
Gerald W. Zaidman, M.D
06.2022 - Current
Health Home Care Coordinator
Mount Sinai Health System
03.2015 - 07.2021
Patient Navigator
Brightpoint Health Home
05.2014 - 03.2015
Associate - Psychology
Bronx Community College
Bachelor of Science - Public Health
Monroe College
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