Katherine Lopawczuk

• Spearheaded collection strategies at MVBA Law, enhancing cash flow and client relationships.
• Implemented innovative approaches for efficient resolution of complex cases.
• Analyzed debtor profiles and payment patterns to create targeted collection strategies.
• Utilized data-driven insights to boost recovery rates.
• Cultivated strong partnerships with legal teams and clients to facilitate collaboration.
• Ensured seamless communication for effective debt resolution processes.
• Developed solutions to resolve customer payment disputes or discrepancies.
• Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.
• Initiated legal proceedings against delinquent customers when necessary.
• Researched customer accounts for errors or discrepancies and corrected them as necessary.

Reviewed user content to resolve safety issues while ensuring policy compliance.

• Advocated for user community by efficiently addressing flagged content.
• Maintained high productivity and quality during sensitive material review.
• Analyzed reported issues in bilingual profiles, meeting strict deadlines.
• Stayed updated on policies to ensure accurate content resolution.
• Applied in-depth knowledge to meticulously analyze user profiles and videos within tight timeframes.
• Resolved user inquiries with empathy, utilizing resources to maintain resilience in handling sensitive content.
• Transitioned smoothly to remote work, preserving high-quality review processes and policy adherence.
• Monitored user-generated content for violations of community standards.
• Performed moderation tasks such as deleting, editing, and suspending accounts.
• Investigated complaints regarding inappropriate or offensive material.
• Provided guidance and support to new moderators in order to ensure high quality standards are met.
• Analyzed data related to user engagement and behavior patterns across multiple platforms.
• Provided data-driven solutions to support decision making.

• Selected efficient routes to ensure timely deliveries and enhance customer satisfaction.
• Navigated busy areas while adhering to traffic regulations, guaranteeing punctual shipments.
• Executed urgent deliveries under tight deadlines, consistently meeting customer expectations.
• Delivered to diverse locations while maintaining high service standards.
• Assisted in the organization of warehouse storage areas as needed.
• Provided assistance during loading and unloading activities when required.
• Monitored stock levels of packaging supplies and requested replenishments as needed.
• Operated machinery used for packaging processes including shrink-wrapping machines, taping machines, labeling equipment and box sealers.
• Collaborated with team members to meet production goals efficiently.

• Optimized workflow during peak hours, ensuring timely delivery of high-quality dishes.
• Maintained organized stations to enhance productivity and operational efficiency.
• Prepared consistent dishes with meticulous attention to detail and quality standards.
• Stored food correctly to prevent spoilage and maintain optimal freshness.
• Fostered a cohesive team environment through effective coordination with front-of-house staff.
• Contributed to improved customer satisfaction ratings by ensuring prompt and accurate order fulfillment.
• Monitored temperatures of all cooked foods to ensure safety standards were met.
• Plated meals according to restaurant specifications while adhering to portion control guidelines.
• Trained new employees on proper food handling techniques and safety procedures.

• Executed diverse orders with precision, ensuring accuracy during peak demand periods.
• Streamlined kitchen setup to enhance shift productivity and operational efficiency.
• Maintained consistent dish quality by emphasizing attention to detail.
• Ensured food safety through thorough sanitization of surfaces to prevent cross-contamination.
• Promoted a collaborative team environment to improve overall kitchen performance.
• Assisted with menu item preparation including chopping vegetables, marinating meats and preparing sauces.
• Adhered to all company policies related to food safety and sanitation practices.
• Communicated effectively with other members of the kitchen staff regarding meal preparation procedures.

• Resolved customer issues post-sale, enhancing retention and satisfaction rates.
• Developed strategies to improve customer engagement across teams.
• Recorded interactions with precision, ensuring data integrity and accuracy.
• Managed challenging calls to cultivate positive customer relationships.
• Implemented improvements based on feedback, surpassing satisfaction objectives.
• Fostered partnerships across teams to innovate engagement approaches.
• Maintained accurate interaction records for team alignment and reporting.
• Developed strong relationships with customers through effective communication skills.
• Maintained up-to-date knowledge of company's products, services and promotions.
• Provided accurate information on products and services to customers.
• Utilized problem solving techniques when dealing with difficult or irate customers.
• Monitored incoming calls to ensure they were routed correctly according to established protocols.
• Reported any technical problems encountered while taking calls to the IT department.