Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Lopez

Denver,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Sample Coordinator

Premier EuroCase
09.2019 - Current
  • Streamlined sample coordination processes for improved turnaround times and client satisfaction.
  • Provided exceptional customer service by addressing inquiries about available materials promptly and accurately.
  • Developed strong relationships with vendors, ensuring high-quality samples were sourced consistently.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Oversaw proper storage and handling of samples, reducing potential damage or loss incidents.

Shift Leader

Walgreens
05.2006 - 08.2018
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Frequently inspected production area to verify proper equipment operation.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Cosmetic Head Beauty Advisor

Walgreens
08.1999 - 05.2006
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Maintained counter and display areas for cleanliness and organization.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Managed efficient cash register operations.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Used in-store system to locate inventory and place special orders for customers.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Prioritized helping customers over completing other routine tasks in store.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.

Education

High School Diploma -

Thomas Jefferson High School
Tampa, FL
06.1998

Skills

  • Grade Marking
  • Shipment Computations
  • Shipping and receiving
  • Data entry proficiency
  • Decision-Making
  • Critical Thinking
  • Product Inspection
  • Labeling Accuracy
  • Sample Preparation
  • Quality Control
  • Organization and Time Management
  • Fluent in {Spanish}
  • Friendly, Positive Attitude

Timeline

Sample Coordinator

Premier EuroCase
09.2019 - Current

Shift Leader

Walgreens
05.2006 - 08.2018

Cosmetic Head Beauty Advisor

Walgreens
08.1999 - 05.2006

High School Diploma -

Thomas Jefferson High School

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Katherine Lopez