Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katherine Lopez

Sunrise,FL

Summary

A driven professional with comprehensive experience in administrative assistance, customer care, social media management, and team leadership. My tenure at City Furniture has equipped me with the skills to streamline operations, enhance customer experiences, and effectively lead teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistance

City Furniture
03.2024 - Current
  • Facilitated prompt delivery of special projects to meet organizational and departmental goals
  • Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed
  • Processed customer orders accurately and within agreed deadlines to meet service standards
  • Restocked supplies and placed purchase orders to support adequate stock levels

Social Media Specialist

City Furniture
09.2022 - 03.2024
  • Engage with customers to resolve escalated issues and create positive experiences
  • Manage day-to-day relationships with customers offering affordable alternatives to other forms of professional communication with our community
  • Help with various tasks and calls as needed, proving flexibility and adaptability
  • Monitor social media channels and respond to comments, messages, and inquiries on time
  • Analyze social media metrics and generate reports to track performance and find areas for improvement

E-Commerce Team Leader | Customer Care Team Leader

City Furniture
06.2017 - 09.2022
  • Responsible for keeping the portal account to make sure all orders are ready to deliver
  • Maintained and provided all daily, weekly, monthly, reports to supervisors and team leaders making sure all orders are up to date and provided suggestions to improve the process
  • Aid in coordinating services with customers from our 3rd party companies to repair damaged pieces
  • Process claims by collecting required information from customers and providing proper solutions
  • Responsible for distributing daily tasks to a group of 7-10 people and training new associates to come into the team
  • Liaison between customer care and digital marketing team

Education

Nova High School
Davie

Skills

    Possess excellent problem solving, communication skills and phone etiquette with an emphasis on customer service


    Highly organized with the Ability to multitask on multiple duties to ensure expected deadline are met

    Proficient in Microsoft Word, Excel, Power- Point, Lean Office, Salesforce, Time Doctor, AS400, LexisNexis, Sprinklr, Instagram, Facebook, Twitter, LinkedIn, Google Business, and other current social media platforms


    BLS/AED Certified


    Spanish Speaker

Certification

Possess excellent problem solving,
communication skills and phone etiquette
with an emphasis on customer service.
Proficient in Microsoft Word, Excel, Power-
Point, Lean Office, Salesforce, Time
Doctor, AS400, LexisNexis, Sprinklr,
Instagram, Facebook, Twitter, LinkedIn,
Google Business, and other current social
media platforms.
Highly organized with the Ability to
multitask on multiple duties to ensure
expected deadline are met.
BLS/AED Certified.
Spanish Speaker

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Administrative Assistance

City Furniture
03.2024 - Current

Social Media Specialist

City Furniture
09.2022 - 03.2024

E-Commerce Team Leader | Customer Care Team Leader

City Furniture
06.2017 - 09.2022

Nova High School

Similar Profiles

CREATE PROFILE
Katherine Lopez