Katherine Lopez
Homestead,FL
Summary
Detail-oriented professional with over 6 years of experience in administration, payroll, data analysis, and customer service. Proven track record in managing payroll operations, enhancing client satisfaction, and supporting human resource activities. Proficient in office software and bilingual in English and Spanish, offering strong communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Executive Administration Assistant
EMerchant Authority
12.2022 - Current
- Manage and coordinate merchant services and account management functions to ensure seamless operations and client satisfaction
- Support human resource activities, including payroll processing, contributing to efficient workforce management
Customer Service Representative- Remote
Alliance for Aging
05.2022 - 12.2022
- Provided customer service support by answering inquiries and addressing concerns through the helpline, enhancing client satisfaction and communication
- Conducted data analysis to identify trends and improve service delivery, contributing to more efficient resource allocation
Administration Assistant
Skin and Cancer Associates
01.2018 - 01.2020
- Managed patient check-ins and appointment scheduling, ensuring a seamless and efficient experience for all visitors
- Handled financial tasks including collecting overdue payments and processing payroll, while maintaining a clean and welcoming waiting area
Assistant Manager
Ciocca Dermatology
02.2017 - 01.2018
- Managed insurance verification processes to ensure accurate and timely handling of patient claims
- Coordinated employee scheduling and payroll functions while overseeing office inventory to maintain efficient operations
Marketing and Sales
New Beginnings
02.2014 - 08.2014
- Executed social media marketing strategies and facilitated recruitment processes to enhance brand visibility and attract qualified candidates
- Conducted product sales and performed inventory checks to maintain optimal stock levels and meet customer demands
Administration
RiteCare Physical Therapy
06.2013 - 02.2014
- Facilitated appointment scheduling and payment collection, enhancing customer service efficiency and improving patient experience
- Managed social media marketing efforts and ensured a welcoming and well-maintained office environment for clients
Education
BA - Business Management
Florida International University
Miami, fl12.2017
BA - Psychology
Florida International University
Miami, fl12.2017
Skills
- Exceptional Customer Service
- Administrative Abilities
- Excellent Communication
- Expertise in Electronic Mail and Office Suite Software
- Knowledge of Record and File Management Systems
- Superior Time Management and Scheduling Skills
- Discreet and Professional Demeanor
- Experience Working a Phone Switchboard
- Bilingual in English and Spanish
Timeline
Executive Administration Assistant
EMerchant Authority
12.2022 - Current
Customer Service Representative- Remote
Alliance for Aging
05.2022 - 12.2022
Administration Assistant
Skin and Cancer Associates
01.2018 - 01.2020
Assistant Manager
Ciocca Dermatology
02.2017 - 01.2018
Marketing and Sales
New Beginnings
02.2014 - 08.2014
Administration
RiteCare Physical Therapy
06.2013 - 02.2014
BA - Psychology
Florida International University
BA - Business Management
Florida International University
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