Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Wallmann

Sparks,NV

Summary

Dynamic professional with a proven track record at Renown Regional Medical Center, excelling in high-stress customer engagement and maintaining patient confidentiality. Skilled in computer proficiency and critical thinking, I consistently enhanced trust and efficiency. Achieved notable customer service ratings by leveraging problem-solving abilities and active listening to exceed performance targets.

Overview

9
9
years of professional experience

Work History

Specialty Pharmacy Scheduler/Claims

OptumRx
11.2024 - 06.2025
  • Addressed discrepancies between prescribed medications, alerting medical professionals when necessary to prevent adverse reactions or negative outcomes.
  • Maintained high levels of data accuracy by meticulously updating patient records and ensuring HIPAA compliance.
  • Increased efficiency of prescription refill processes, implementing automated systems that saved time for both patients and staff members alike.
  • Supported pharmacists in providing optimal patient care, handling insurance claims, and managing medication inventory.
  • Logged, allocated and managed claims.
  • Diligently filed and followed up on third party claims.
  • Reduced errors in claims adjudication through diligent review of policies and thorough investigation of claims.
  • Managed multiple claims simultaneously while maintaining organization and attention to detail.

Customer Engagement Representative

Renown Regional Medical Center
11.2019 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
  • Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.

Reservation Agent/PBX Operator

Nugget Casino Resort
06.2018 - 11.2019
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled billing information over phone.
  • Resolved various issues and discrepancies for customers.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Cashier/Floor Associate

Walgreens
09.2016 - 10.2017
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained up-to-date knowledge of product and service changes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Penn Foster High School
12.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Computer Proficiency
  • Patient scheduling
  • HIPAA compliance
  • Pharmacy knowledge
  • Multitasking Abilities
  • Reliability

Timeline

Specialty Pharmacy Scheduler/Claims

OptumRx
11.2024 - 06.2025

Customer Engagement Representative

Renown Regional Medical Center
11.2019 - 11.2024

Reservation Agent/PBX Operator

Nugget Casino Resort
06.2018 - 11.2019

Cashier/Floor Associate

Walgreens
09.2016 - 10.2017

High School Diploma -

Penn Foster High School

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