Katherine Lopez Aviles
Oklahoma City,OK
Summary
Accomplished candidate with a proven history of driving operational improvements, problem-solving, and decision-making. Detail-oriented professional with excellent communication and organization skills. Adept at fostering strong relationships with customers and team members to further company objectives. Demonstrated proficiency in multitasking in fast-paced environments. Recognized for proactively optimizing processes to support team goals. Ready to apply training and experience to tackle new professional challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Garnishment Specialist
Paycom
08.2023 - 09.2024
- Maintained a comprehensive understanding of various types of wage attachments, including tax levies, child support orders, and student loan deductions, enabling accurate processing of diverse cases.
- Set up wage garnishments resulting from child support orders and tax levies, creditors, and student loan deductions.
- Collaborated with cross-functional teams on special projects pertaining to wage attachments, offering subject matter expertise as needed.
- Provided customer support to employees and clients by answering garnishment-related inquiries via phone or email.
- Ensured compliance with federal and state laws by staying up-to-date on relevant regulations and guidelines.
- Implemented consistent documentation practices for record-keeping purposes, resulting in increased organization within the department.
- Collaborated with payroll teams to ensure accurate withholding of wages for garnishment orders.
- Reduced errors in garnishment calculations through meticulous attention to detail and thorough review procedures.
- Provided expert guidance on complex garnishment matters, assisting colleagues in navigating challenging situations.
- Set up 30-60 Garnishments daily.
Leasing Agent
Nova Property Network
02.2022 - 08.2022
- Meticulous knowledge of sales and communication skills
- In charge of advertising the property through web pages, social media, and over the phone
- Conducted property showings to highlight features, answered questions, and redirected
- Used Appfolio software to keep record of payment transactions
- Accurate knowledge of leasing terms and rental regulations
- Validated rental eligibility by using Nova Property Network's verification process
- Performed background, reference, and credit checks as part of the screening process of prospective tenants
- Assisted with new hire training
- Maintained detailed and accurate records to fully comply with and meet state, local, and federal housing requirements
- Responsible for assisting tenants by answering inquiries and maintenance requests
- Secured an average of 3 to 6 new rental agreements per month.
Account Resolutions
Caliber Home Loans
03.2019 - 07.2021
- Worked in a call center environment handling manual and automatically dialed outbound calls
- In charge of overseeing past-due accounts
- Handled 350+ outbound and inbound calls daily with intent to collect owed debt
- Processed payments and applied them to customer accounts
- Educated customers regarding escrow, taxes, and insurance
- Maintained a high volume of calls and met the demands of a busy and productive group
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor
- Documented all actions performed during every call
- Knowledge of Mortgage terms and regulations
- Negotiated arrangements to bring past-due accounts current
- Completed in-depth research to investigate claims and resolve problems
- Used probing techniques to determine debtors' reasons for delinquency
- Assisted with troubleshooting online accounts and online questions
- Recorded all information regarding the financial status of customers
- Used scripted conversation prompts to convey current account information and obtain payments
- Achieved performance goals consistently.
Sales Associate
Van Heusen
03.2016 - 11.2016
- Responsible for the cash register and electronic transactions
- Answered customer questions regarding sizing, accessories, and proper care for merchandise
- Assisted with marketing and seasonal sales
- Tasked with mailing packages to respective customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Increased sales by offering advice on purchases and promoting additional products
- Completed 5-10 online orders and organized product delivery
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate In Arts - Political Science/ Pre- Law
Oklahoma City Community College
Oklahoma City, OK05.2018
High School Diploma -
Western Heights High School
Oklahoma City, OK05.2013
Skills
- Excellent Oral & Written Communication Skills
- Prioritization & Multitask
- Great Customer Service Skills
- Collections Actions & Wage Deduction Set up
- Background Check Screening
- Analyze & Research
- Adaptability and Flexibility
- Administrative Leadership
- Proficient with Microsoft Word, Excel, and PowerPoint
- Monthly Fee and Payment Collection
- Document Review
- Confidentiality handling
Awards
- February 2021 Best Call Award
- Account Resolution Department’s Top Performer Award-April, May and June
- Top Spanish Account Resolution Specialist
- Received High Grade Customer Survey Review
Certification
- Payroll and Accounting Certification, Paycom - August 21st, 2024.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Garnishment Specialist
Paycom
08.2023 - 09.2024
Leasing Agent
Nova Property Network
02.2022 - 08.2022
Account Resolutions
Caliber Home Loans
03.2019 - 07.2021
Sales Associate
Van Heusen
03.2016 - 11.2016
Associate In Arts - Political Science/ Pre- Law
Oklahoma City Community College
High School Diploma -
Western Heights High School
- Payroll and Accounting Certification, Paycom - August 21st, 2024.
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