Katherine Lucero Cabezas

Product Ower of the Online Shop:

• Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
• Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
• Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
• Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
• Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
• Collaborated with external partners to create promotional events, driving brand awareness and attracting new customers.
• Expanded product offerings to cater to a diverse clientele, resulting in increased sales and market reach.
• Conducted competitor analysis frequently to stay informed about industry trends and maintain a competitive edge in the market.
• Improved shipping processes by researching alternative delivery options, ultimately reducing delivery times for enhanced customer satisfaction.
• Utilized software to automate customer communication and order fulfillment.
• Developed relationships with suppliers to facilitate timely delivery of products.

Social Media Manager:

• Increased customer engagement through social media.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Boosted engagement rates with the creation of compelling and visually appealing content.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed marketing content such as blogs, promotional materials, and advertisements for social media.
• Designed and implemented social media strategies to align with business goals.
• Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
• Collaborated with team members to develop creative campaigns for social media platforms.
• Analyzed and reported social media and online marketing campaign results.

• Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
• Inspected completed work to verify quality standards and compliance with criteria.
• Maintained a safe working environment through adherence to safety protocols and regular site inspections.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.
• Conducted monthly meetings with employees to discuss safety issues, status and development.
• Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
• Oversaw daily operations at site, keeping team production moving at optimal pace.