KATHERINE LUDWIGSON
Unemployed
Odessa,Fl
Summary
To obtain a position to continue and advance employment.
-Self starter with minimal supervision needed
-People management
-Team Building, Coaching for Success -
-Organizational and Time Management Skills
-Conflict management and issue resolution
-Analytical skills Office management
-Highly motivated, and detail-directed problem solver.
-Proven ability to work in unison with staff, supervisors and clients
-Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Permit Technician II
PASCO COUNTY
NEW PORT RICHEY, FLORIDA
07.2022 - 10.2022
- Completes intake of all New Commercial Construction permitting
- Helps clients when responding to comments from plan reviewers and with requirements for different project types
- Manages projects from intake to issuance of all permitting required for the specific project type.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Investigated past and current licensees to perform record checks.
- Left due to health issues and the BO Esther hugged me and said if I was well enough to work again she would gladly take me back - well I'm ready.
- Learned and adapted quickly to new technology and software applications.
Client Facilitator
City of Tampa
TAMPA, FLORIDA
07.2015 - 06.2022
- Operates a computer to prepare correspondence to clients pertaining to all phases of permitting
- Reviews permit records for all applicable documents, fees, inspections and special conditions, such as Private Provider and projects in FEMA special hazard flood zones in order to complete permits
- Performs administrative functions such as client licensing, document copies and other client requests
- Meets in house to provide help for contractors and homeowners with questions regarding permitting requirements, updates on permits in process and permitting violation resolutions
- Work with clients, inspectors and other internal departments to resolve work with out permits and code violations
- Prepares records request from clients and the City Clerk
- Subject matter expert on Accela workflow and contributed to Accela systems fixes, enhancements and testing
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Participated in conferences, trainings and meetings related to areas of assigned responsibility.
- Provided case management services and referrals to individuals requiring additional assistance.
- Encouraged clients to develop mutual support networks outside of support groups.
- Informed site staff of issues that violated or jeopardized service operations.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
OFFICE SUPPORT SPECIALIST III
City of Tampa
Tampa, FL
03.2015 - 07.2015
- Answered and responded to inquiries via telephone and email relating to all phases of permitting
- Assisted customers in navigating website the City’s website and online permitting portal
- Registered, verified and updated contractor’s licenses
- Scheduled/cancelled inspections and assisted with problems that arise
- Prepared correspondence and created and maintained records and reports elite painting & waterproofing
- Answered phone calls and directed to appropriate staff members.
- Responded to service and informational inquiries, culling knowledge of technical procedures and organizational policies to dictate optimal course of action.
- Delivered exceptional customer service through direct communication with clients and team members.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
Collections Specialist
CAPITAL ONE, FLORIDA
TAMPA, FL
11.2011 - 11.2011
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments over phone and set up recurring drafts.
- Received payment and posted to appropriate customer accounts.
- Reviewed accounts to determine payment plan compliance.
- Located and monitored overdue accounts using billing system to begin collections process.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Prepared documentation required for collection and repossession activities.
- Met demands of busy collections group by performing high volume of daily calls.
Lending Operations Specialist
ESQUIRE BANK
NEW YORK, NEW YORK
11.2010 - 08.2011
- Service and manage Commercial Loan Administration
- Monthly billing, remitting and reporting
- Assisted with Credit Risk Analysis and due diligence
- Balancing and reconciliation of daily applied cash and loan advances
Project Manager
QUORUM SERVICES, My Safe Florida Home
TAMPA, FLORIDA
03.2008 - 08.2009
- Customer Service – complaints/issues
- Maintained updated files in compliance with the State of Florida DFS for inspectors
- Monthly reporting to DFS on status of inspections, meeting audit goals, customer complaints
- Implemented written procedures for all office personnel and inspectors
- Accounting, A/R and A/P
Office Manager
A.D. Smith Contractors
TAMPA, FLORIDA
01.2007 - 03.2008
- Construction – Residential & Commercial/Office, Service - Drafted proposals and contracts
- Maintained vendor relationships, ordering stock/payments
- Maintained all accounting procedures including A/R and A/P
- Project management – worked with clients and sub-contractors to ensure seamless phases of construction
- Completed all phases of county/city permitting for all active jobs, worked with account specialists to enhance customer service satisfaction and speed and accuracy of account changes
- Worked on enhancement projects for corporate billing systems, reported all statuses and updates showing positive improvement to management
- Daily balancing and reconciliation of suspense and bank accounts
- Identified, addressed and either resolved or escalated project issues.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
OPERATIONS SUPERVISOR
METLIFE, INC, REMITTANCE SERVICE CENTER
TAMPA, FLORIDA
06.2003 - 01.2007
- Quality management expert, completed process mapping and procedures for all functions
- Updated metrics as needed, completed budgeting, unit costs, headcount and forecasting of workflow
- Reported monthly metrics and operational reviews to upper management, provided timely solutions for areas in need of improvement
- Completed quarterly, mid-year and annual reviews for all team members
- Actively initiated workflow enhancements such as EBox and imaging lockbox payments
- Implementation leader for all enhancements for payment processing and team’s remittance software system
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Reduced process lags and trained team members on best practices and protocols.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Evaluated and reported on department metrics to upper management.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Developed action plans based on analysis findings and implemented solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
REMITTANCE PROCESSNG ANALYST
METLIFE, INC
TAMPA, FLORIDA
01.1997 - 06.2003
- Internal/external customer service
- Processed payments and reconciled out of balances
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Precisely calculated refunds, premiums and adjustments.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
Education
High School Diploma -
SACHEM HIGH SCHOOL
New York05.1983
Skills
- Bank Deposits
- Court Procedures
- Payment Collection
- Office Management
- Public Policy
- Problem-Solving Abilities
- Computer Skills
- Customer Service
- Problem Resolution
- Data Management
- Planning & Organizing
- People Skills
- Microsoft Office
- Team Management
- Flexible Schedule
- Team Building
- Friendly, Positive Attitude
- Conflict Resolution
- Organizational Skills
- Critical Thinking
- Relationship Building
- Professional Correspondence
- City Ordinances Knowledge
- Account Management
- Dispute Resolution
Interests
Boating, fishing and relaxing in Marathon in the Florida Keys, also love riding roller coasters.
Certification
- Permit Tech, ICC Code Compliance 2015
Timeline
Permit Technician II
PASCO COUNTY
07.2022 - 10.2022
Client Facilitator
City of Tampa
07.2015 - 06.2022
OFFICE SUPPORT SPECIALIST III
City of Tampa
03.2015 - 07.2015
Collections Specialist
CAPITAL ONE, FLORIDA
11.2011 - 11.2011
Lending Operations Specialist
ESQUIRE BANK
11.2010 - 08.2011
Project Manager
QUORUM SERVICES, My Safe Florida Home
03.2008 - 08.2009
Office Manager
A.D. Smith Contractors
01.2007 - 03.2008
OPERATIONS SUPERVISOR
METLIFE, INC, REMITTANCE SERVICE CENTER
06.2003 - 01.2007
REMITTANCE PROCESSNG ANALYST
METLIFE, INC
01.1997 - 06.2003
High School Diploma -
SACHEM HIGH SCHOOL
- Permit Tech, ICC Code Compliance 2015
Similar Profiles
Ariel ToroAriel Toro
Park Attendant at Pasco CountyPark Attendant at Pasco County
Jerome ArmesJerome Armes
Equipment Operator 2 at Pasco County Board of County CommissionersEquipment Operator 2 at Pasco County Board of County Commissioners
LeAnn MacDonaldLeAnn MacDonald
Real Property Professional III at Pasco County Board of County CommissionersReal Property Professional III at Pasco County Board of County Commissioners