Katherine Lugo
Knoxville,TN
Summary
Dedicated and results-driven professional with hands-on experience in fulfillment center operations. Proficient in order picking, packing, inventory management, and maintaining safe, organized work areas. Skilled in training team members across various roles within pick and pack operations. Known for fostering positive workplace relationships through respectful and collaborative communication. Effective leader with a proven ability to motivate teams to exceed performance targets and uphold high operational standards. Eager to contribute to a dynamic logistics or operations team and drive exceptional results.
Overview
3
3
years of professional experience
Work History
FC Associate
Amazon
Louisville, TN
10.2023 - Current
- Accurately picked and packed orders to meet production targets while maintaining high-quality standards.
- Resolved operational issues to maintain a clean, safe, and organized work environment.
- Collaborated with team members to enhance operational efficiency and streamline processes.
- Led and supported new associates, providing guidance to achieve daily goals.
- Motivated team members to stay focused and consistently meet performance expectations.
- Trained new associates on operational procedures for effective onboarding.
- Ensured precise order fulfillment by selecting and packing items based on specifications (items, sizes, and quantities).
- Maintained safe use and proper operation of automatic packaging machines (Smart Pack, Carton Wrap 1000).
- Ability to work and train associates in different process paths and in critical roles such as: Single Mix, Single Smalls, CIOC, Smart Pack, CW 1000, AFE, Pick, Single Problem Solve CW 1000, Smart Pack Problem Solve.
- Experience as an automated/slam operator and in resolving complex packing issues.
- My qualification: Outbound - Pack Batch. Outbound Pack- Flow. Outbound Picking. Outbound Pack- Single. Amazon SLAM Operator. Advanced problem-solving certification (level: expert). Jam Clearing. PG(process guide) training.
Education
Certificate of Language Proficiency: CEFR B2 -
Gofluent
04-2025
A Bachelor's Degree - Marketing
Catholic University of Tachira
Venezuela03-2009
Staffing Command Center (SCC) Mastery -
Amazon Learn
Skills
- Warehouse safety
- Safety compliance
- Packing efficiency
- Order picking
- Equipment troubleshooting
- Onboarding new hires
- Team leadership
- Team collaboration
- Problem solving
- Adaptability
- Positive and professional
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
FC Associate
Amazon
10.2023 - Current
Certificate of Language Proficiency: CEFR B2 -
Gofluent
A Bachelor's Degree - Marketing
Catholic University of Tachira
Staffing Command Center (SCC) Mastery -
Amazon Learn