Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Luna

Laredo,TX

Summary

Expert in cash handling and stress tolerance, I significantly enhance client satisfaction and operational efficiency. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

7
7
years of professional experience

Work History

Teller , CSR , Collector

Tex Mex Credit Union
12.2022 - 05.2024
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Trained new hires on customer service policies and procedures.

Cashier Team Lead

McDonald’s
09.2017 - 11.2022
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.

Teller

Laredo Federal Credit Union
10.2019 - 04.2021
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Monitored and verified suspicious activity on customer accounts.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Maintained friendly and professional customer interactions.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.

Education

High School Diploma -

Johnson High School
Laredo, TX
05.2019

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Excellent time management skills
  • Positive
  • Cash handling expertise
  • Patience and Empathy
  • Stress Tolerance
  • Bilingual in Language

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Teller , CSR , Collector

Tex Mex Credit Union
12.2022 - 05.2024

Teller

Laredo Federal Credit Union
10.2019 - 04.2021

Cashier Team Lead

McDonald’s
09.2017 - 11.2022

High School Diploma -

Johnson High School

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Katherine Luna