Katherine Macklem
Naples,FL
Summary
Highly accomplished Healthcare Director and Critical Care Registered Nurse with 20+ years of clinical expertise and 12 years of progressive administrative leadership. Proven track record of cultivating high-performing nursing teams, building environments that promote professional growth, and advancing clinical excellence. Strategic leader dedicated to driving top-tier employee engagement, maximizing patient satisfaction, and delivering outstanding quality outcomes.
Critical care healthcare leader with deep expertise in managing high-stakes environments. Adept at team collaboration and consistently achieving positive patient outcomes. Strong focus on adaptive problem-solving, staff development, and efficient resource management. Well-versed in clinical protocols, patient safety, and strategic planning to enhance operational effectiveness.
Overview
25
25
years of professional experience
Work History
Director of Critical Care, Dialysis, NV, CVICU, & Clinical Resource Nurses
Naples Comprehensive Health (NCH)
Naples, FL
01.2018 - Current
- Team Development & Culture: Champion an inclusive environment built on continuous professional development, nursing mentorship, and career growth; maintained top-percentile employee engagement and stellar staff retention.
- Operations & Bonus Achievement: Oversee daily clinical, financial, and administrative operations for 64 critical care beds, achieving a 10.15% final performance bonus based on FY25 executive leadership scorecard targets.
- Clinical Quality Initiatives: Spearheaded clinical quality protocols that increased Sepsis Bundle Compliance to 72.10% (exceeding the 58.74% target) and successfully reduced the Average Length of Stay (ALOS) to 3.97 days.
- Fiscal Accountability: Maintained strict labor efficiency, keeping labor costs per adjusted admission at $4,425 (well below the $5,529 target cap) and capturing $2.169M in total outpatient revenue.
- Provider & Patient Engagement: Cultivated collaborative medical staff relationships to drive the Physician Satisfaction Score to 85.50% (exceeding the 75.00% target baseline) while upholding exceptional care frameworks that maximize patient satisfaction metrics.
- Patient Safety: Guided data-driven clinical interventions that decreased the organization's Observed/Expected Mortality Index down to 0.51 and reduced inpatient fall metrics.
Registered Nurse – Critical Care & VAN Team
Lee Memorial Health System – HealthPark Hospital
Fort Myers, FL
01.2008 - 01.2024
- Provided high-acuity nursing interventions for complex critical care neurology and cardiovascular recovery patients.
- Served on the Vascular Access Network (VAN) team specializing in difficult intravenous line placements and placement of PICC lines.
Director of Patient Placement & Nurses Registry
Naples Comprehensive Health (NCH)
Naples, FL
01.2009 - 01.2018
- Managed patient throughput, capacity logistics, and external nursing agency contracts across the health system.
- Fostered institutional change to promote patient and employee satisfaction, establishing clear pathways for professional development and shared governance.
Nursing Supervisor / Interim Nurse Manager
Homestead Hospital (Baptist Health South Florida)
Homestead, FL
01.2005 - 01.2008
- Critical Care Academy Graduate (2008)
- Managed floor operations, coordinated shift staffing, and led emergency clinical interventions.
Assistant Nurse Manager / Head Nurse – Med/Surg Telemetry
Palm Springs General Hospital / Baptist Hospital of Miami
Hialeah & Miami, FL
01.2003 - 01.2007
- Directed nursing teams, managed patient care plans, and ensured regulatory compliance on telemetry units.
Registered Nurse / Charge Nurse – Med/Surg
Humber River Regional Hospital
Toronto, ON
01.2002 - 01.2004
- Supervised shift operations and delivered comprehensive clinical care on a busy medical-surgical unit.
Education
Master of Healthcare Administration (MHCA) -
Colorado Technical University
Colorado Springs, CO10.2027
Bachelor of Science in Nursing (BSN) - undefined
Purdue University
05.2008
Skills
- Leadership: Executive administration of 64-bed units, staff mentorship, and resource budgeting
- Talent Development: Succession planning, professional practice advancement, and staff retention
- Clinical Expertise: CVICU, Neurovascular, Med/Surg Telemetry, Dialysis, and Vascular Access (VAN)
- Quality & Safety: Beacon Award Recipient, Zero Harm Committee, Patient Relations Committee
- Governance: Active Chair of the Bio-Ethics Committee
- Clinical leadership
- Staff development
Timeline
Director of Critical Care, Dialysis, NV, CVICU, & Clinical Resource Nurses
Naples Comprehensive Health (NCH)
01.2018 - Current
Director of Patient Placement & Nurses Registry
Naples Comprehensive Health (NCH)
01.2009 - 01.2018
Registered Nurse – Critical Care & VAN Team
Lee Memorial Health System – HealthPark Hospital
01.2008 - 01.2024
Nursing Supervisor / Interim Nurse Manager
Homestead Hospital (Baptist Health South Florida)
01.2005 - 01.2008
Assistant Nurse Manager / Head Nurse – Med/Surg Telemetry
Palm Springs General Hospital / Baptist Hospital of Miami
01.2003 - 01.2007
Registered Nurse / Charge Nurse – Med/Surg
Humber River Regional Hospital
01.2002 - 01.2004
Bachelor of Science in Nursing (BSN) - undefined
Purdue University
Master of Healthcare Administration (MHCA) -
Colorado Technical University