Katherine Maco
Homestead,FL
Summary
Detail-oriented financial assistant with expertise in recordkeeping, invoice processing, and account reconciliations. Proven track record of enhancing client interactions through strong communication and problem-solving skills. Demonstrated ability to streamline financial operations and improve efficiency. Dedicated professional experienced in financial documentation and customer service. Known for attention to detail and effective communication, successfully resolving client inquiries while supporting accurate financial reporting and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Assistant
GMC Corp.
Lima, Lima
08.2017 - 08.2018
- Assisted in maintaining accurate financial records and documentation.
- Coordinated communication between departments regarding budgetary needs.
- Provided support for the preparation of monthly, quarterly, and annual financial reports.
- Processed invoices, payments, receipts, disbursements. in a timely manner.
- Completed statement and account reconciliations and tracked down discrepancies.
- Compiled financial statements such as balance sheets, income statements, cash flow statements.
- Responded promptly to inquiries from clients or other departments regarding billing or payment issues.
- Performed database entry updates to keep information current.
- Assisted in the development and implementation of financial policies and procedures to improve operational efficiency.
Telephone Operator
DIGITEX
Lima, Lima
01.2009 - 07.2010
- Operated multi-line phone systems to manage incoming calls efficiently.
- Assisted customers by providing information and resolving inquiries promptly.
- Kept equipment operational by following manufacturer's instructions and established procedures.
- Calculated and quoted charges for long-distance connections.
- Answered routine questions about telephone and voice mailbox operations.
- Handled typing and data entry duties to correct and update electronic telephone directories.
- Assisted individuals with hearing difficulties with using assistive services to complete calls.
Telephone Operator
MDY Contact Center
Lima, Lima
07.2007 - 07.2008
- Operated multi-line phone systems to manage incoming calls efficiently.
- Assisted customers by providing information and resolving inquiries promptly.
- Transferred calls to appropriate departments while maintaining clear communication.
- Updated customer records based on interactions and service requests received by phone.
- Maintained a professional demeanor while handling challenging customer situations effectively.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Responded to customers' requests for assistance with various issues they were having.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Followed through with customers until their issue was resolved satisfactorily.
- Communicated effectively with other departments regarding customer concerns.
- Participated in emergency preparation meetings to understand crisis management procedures.
Education
Bachelor of Science - Accounting
PONTIFICIA UNIVERSIDAD CATOLICA DEL PERU
Peru07-2017
Some College (No Degree) - ESOL 6
Miami Dade College
Miami, FLSome College (No Degree) - Child Care
Miami Dade College
Homestead, FLSkills
- Account reconciliation
- Financial reporting
- Financial documentation
- Customer relationship management
- Data entry accuracy
- Operational efficiency improvement
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
Certification
- Behavioral Observation and Screening
- Child Care Facility Rules and Regulations
- Child Growth and Development
- Health, Safety and Nutrition
- Identifying and Reporting Child Abuse and Neglect
- Special Needs Appropriate Practices
Timeline
Financial Assistant
GMC Corp.
08.2017 - 08.2018
Telephone Operator
DIGITEX
01.2009 - 07.2010
Telephone Operator
MDY Contact Center
07.2007 - 07.2008
Bachelor of Science - Accounting
PONTIFICIA UNIVERSIDAD CATOLICA DEL PERU
Some College (No Degree) - ESOL 6
Miami Dade College
Some College (No Degree) - Child Care
Miami Dade College
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