Katherine Madry
El Paso,TX
Summary
Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I am organized and a dependable candidate successful at managing multiple priorities with a positive attitude, with willingness to take on added responsibilities to meet team goals. My objective is to seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Los Arcos
05.2019 - 02.2021
- Provide emotional, physical, and mental support
- Collected information about conditions and treatment plans from caregivers, nurses and doctors
- Examined patients for bruises, blood in urine or other injuries/wounds
- Assisted 20+ semi and total dependent patients daily
- Helped patients with activities of daily life (ADL): bathing, grooming, dressing, feeding, walking, exercising and ROM exercises
- Performed post-mortem care, if needed
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Certified Nursing Assistant
Pebble Creek Nursing Home
06.2018 - 11.2018
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Facilitated personal hygiene management, feeding and ambulation.
Residential Security Sales Rep
ADT Security Services
04.2015 - 09.2015
- Sell products within assigned territory, maintaining assigned sales quota and following established guidelines
- Identify prospects utilizing creative lead generating techniques
- Present sales presentation and proposal to prospects, identifying positive features and advantages of products and services over those of competition
- Adhere to current ADT policies, procedures, products, programs and services
- Follow up with prospects, prepared final contract for signature
- Process work order and complete all paperwork in accordance with approved and standardized procedures
- Post installation follow-up by contacting customer ensuring commitments were met and generating referrals
- Maintain customer retention by affirming customer satisfaction after completion of both 6 and 12 months of service
- Meet monthly sales quota and monthly bonus.
Bartender Shift Manager
Chit Chat, Club 54, Big Mikes
11.2012 - 05.2019
- Enforce rules or regulations
- Planed, organized, and controlled operations of cocktail lounge or bar
- Supervised work of bar staff and other bartenders
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to support bar marketing brand and increase profits
- Served high customer volumes during special events, nights and weekends
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Security Coordinator/Front Desk Receptionist
ACS, Xerox
09.2010 - 11.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
- Exhibited high energy and professionalism when dealing with clients and staff
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Utilized automated systems to log and retrieve call information
- Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
Apartment Leasing Agent
Desert Tree Apartments
03.2007 - 08.2007
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Verified tenant incomes and other information before accepting lease applications
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Held high approval rating and maintained customer loyalty with top-notch service
- Distributed and followed up on tenant renewal notices
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
- Collected rent and tracked resident payments and information in computer system
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Utilized property management software to streamline and automate daily tasks
- Provided potential residents with information on availability, floorplans and amenities
- Managed delinquent accounts, interest rate setting and check scanning to support accounting tasks
- Processed application and lease agreement by conducting rental history, credit check and background check
- Negotiated and finalized lease terms and agreements
- Inspected grounds, facilities and equipment routinely to determine necessity of repairs and maintenance.
Education
High School Diploma -
Parkland High School
El Paso, TXAssociate In Multidisciplinary Studies -
El Paso Community College
El Paso, TX01.2018
State Certification In Nursing Assistant - Nursing Assistance
Emerald Nursing School
El Paso, TX01.2018
No Degree - Nursing
El Paso Community College
El Paso, TX01.2027
Skills
- Skilled in website and computer troubleshooting
- Proficient in Microsoft Word, Excel, and PowerPoint
- Compassionate caregiver
- Efficient and reliable team player
- Recording vital signs
- Patient Management
- Apple, Microsoft Windows, Word, Excel, Outlook, and PowerPoint
- Works excellent under pressure and welcomes new challenges
- Highly motivated with strong work ethic Able to prioritize tasks, multi-task, work independently
- Indirect Patient Care
- Electronic Charting
- Transporting patients
Volunteer Experience
Volunteer for Parkland High School Band Booster, El Paso, Texas
References
References available upon request
Certification
- First Aid/CPR Certified
Timeline
Certified Nursing Assistant
Los Arcos
05.2019 - 02.2021
Certified Nursing Assistant
Pebble Creek Nursing Home
06.2018 - 11.2018
Residential Security Sales Rep
ADT Security Services
04.2015 - 09.2015
Bartender Shift Manager
Chit Chat, Club 54, Big Mikes
11.2012 - 05.2019
Security Coordinator/Front Desk Receptionist
ACS, Xerox
09.2010 - 11.2012
Apartment Leasing Agent
Desert Tree Apartments
03.2007 - 08.2007
High School Diploma -
Parkland High School
Associate In Multidisciplinary Studies -
El Paso Community College
State Certification In Nursing Assistant - Nursing Assistance
Emerald Nursing School
No Degree - Nursing
El Paso Community College
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