Katherine Mai
Quinter,KS
Summary
Hands-on Assistant Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Detail-oriented Pharmacy Clerk with four years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.
Overview
4
4
years of professional experience
Work History
Assistant Community Manager
Curtin Property Co. - Georgetown Apartment Homes
03.2022 - 06.2024
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Met with residents to gather information and develop effective solutions.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Leasing Consultant
Curtin Property Co. - Westchester Park Apartments
08.2020 - 03.2022
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Pharmacy Clerk
Dillons Westloop Pharmacy
08.2020 - 07.2024
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Verified prescription information prior to entry in pharmacy computer system.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
- Greeted customers at counter and provided excellent customer service.
- Operated a fast-paced drive-thru for prescription pick up.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Input patient information into computer system for prescription orders.
- Generated labels for prescriptions and maintained accurate records.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Assisted customers in selecting over-the-counter medications and health care products.
Education
Psychology Major & Leadership Minor
Kansas State University
Manhattan, KSHigh School Diploma -
Greeley County High School
Tribune05-2016
Skills
- Customer service
- Verbal and written communication
- Conflict resolution
- Data analysis
- Marketing
- Work prioritization
- Processing payments
- Patient/customer-focused care
- Maintaining confidentiality
Timeline
Assistant Community Manager
Curtin Property Co. - Georgetown Apartment Homes
03.2022 - 06.2024
Leasing Consultant
Curtin Property Co. - Westchester Park Apartments
08.2020 - 03.2022
Pharmacy Clerk
Dillons Westloop Pharmacy
08.2020 - 07.2024
Psychology Major & Leadership Minor
Kansas State University
High School Diploma -
Greeley County High School
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