Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Malmgren

Boise,ID

Summary

Hospitality and sales professional with a solid background hotel front desk duties. Known for a strong focus on team collaboration and attention to detail, with reliable and adaptable approach to changing market demands. Great in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

5
5
years of professional experience

Work History

Area Groups & Events Sales Manager

Innventures
03.2024 - Current
  • I work with clients to successfully create the meeting or event they are wanting to host.
  • I maintain positive relationships with clients through excellent customer service and consistent follow-ups.

  • Keep multiple meetings, events, and files organized and keep extensive notes to ensure we do not miss anything.
  • Kept 5 event spaces, 2 catering and A/V menus organized and raised prices as needed to maximize revenue.

Front Desk Agent

Innventures
08.2022 - 03.2024
  • Helped make each guest feel welcome and confirmed their reservation
  • Authorized all payment methods to ensure a smooth audit at the end of the day.
  • Learned how to use Fosse and Marsha to track room reservations to ensure we did not oversell.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Helped to train 5 new front desk agents on policy and hotel procedures.
  • Managed 6 phone lines and transferred them to the correct person in a timely fashion.
  • Created 3 checklists to ensure everything that needs to get done within a certain time period, will be completed.

Hotel Front Desk Agent

Wyndham Hotel
08.2020 - 08.2022
  • Helped make each guest feel welcome and confirmed their reservation
  • Authorized all payment methods to ensure a smooth audit at the end of the day.
  • Learned how to use Synexis and Opera to track room reservations to ensure we did not oversell.
  • Helped in the laundry room on busy days to ensure all laundry was completed and all rooms were cleaned in a timely fashion.
  • Highlighted 5 high leveled guest and made sure their status stood out to us.
  • Managed 2 phone lines and made sure calls didn't get backed up.

Front of House Employee

Creme De La Creme Bakery
07.2021 - 12.2021
  • Assisted guests in ordering bakery items for large catering events
  • Established welcoming atmosphere by greeting each guest warmly.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the bakery was ready for operations each day.

Front of House Employee

Pizza Hut
01.2020 - 08.2020
  • Assisted guests in ordering pizza and other menu items
  • Established welcoming atmosphere by greeting each guest warmly.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the bakery was ready for operations each day.
  • Kept each order organized for each person to make sure everyone received the correct order

Education

High School Diploma -

Shadow Creek High School
Pearland, TX
05.2020

Skills

  • Maintaining positive client relationships
  • Punctuality
  • Increasing monthly revenue
  • Exceeding monthly goals
  • Keeping multiple events and meetings organized
  • Staying positive
  • Attention to detail
  • Sales tracking
  • Keeping of weekly & monthly sales numbers
  • Executive decision making
  • Contract building
  • Excellent time management

Languages

American Sign Language
Limited Working

Timeline

Area Groups & Events Sales Manager

Innventures
03.2024 - Current

Front Desk Agent

Innventures
08.2022 - 03.2024

Front of House Employee

Creme De La Creme Bakery
07.2021 - 12.2021

Hotel Front Desk Agent

Wyndham Hotel
08.2020 - 08.2022

Front of House Employee

Pizza Hut
01.2020 - 08.2020

High School Diploma -

Shadow Creek High School

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