Katherine Market
Charlotte,United States
Summary
- Successful experience in customer service and support with recognized strengths problem-solving and trouble-shooting.
- Sales staff support, implementing proactive procedures and systems to avoid problems.
- Excellent interpersonal skills and customer service.
- Possess solid computer skills.
- Knowledge of international and domestic shipping processes and requirements.
- Microsoft Excel, WordPerfect, Microsoft Outlook and Microsoft Word.
- Ability to train, motivate, and supervise employees.
- A team player, acknowledged as "Total Quality Customer Service Professional."
- Develop plan, conduct training systems, inventory control, company procedures.
- Utilizing CRM to maintain accounts and follow up.
Customer-oriented, strategic-thinking Sales Professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership professional with expertise on Domestic and International Logistics, Project Management and Customer Satisfaction and Retention.Tactical team builder and strategic planner seeking to leverage background into a Sales Representative or account management role with a progressive organization.
Overview
11
11
years of professional experience
Work History
National Account Executive
Progressive Freight
Charlotte, NC
08.2023 - Current
- Developed and implemented strategic plans to increase sales in existing national accounts.
- Established relationships with key decision makers at national accounts to ensure continued business growth.
- Presented product and service offerings, pricing models, and promotional programs to prospective clients.
- Maintained accurate records of all sales activities including client contacts, proposal status and contract information.
- Cultivated long-term relationships with key executives at major corporations.
- Identified potential opportunities for expanding business within existing accounts.
- Attended relevant trade shows and conferences in order to stay informed about industry trends.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Re-engaged lapsed accounts to establish relationships and promote products.
Sales Professional
Queen Logistics, LLC
Charlotte, United States
01.2020 - 08.2023
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Coordinating with marketing on lead generation
- The ongoing training of salespeople
- Developing sales team through motivation, counseling, and product knowledge education
- Promoting the organization and services
- Understand our ideal customers and how they relate to our services.
Broker Account Executive
Cardinal Logistics Management
Charlotte, North Carolina Area
11.2018 - 01.2020
Director of Strategic Development
GroundForce Logistics
Charlotte, North Carolina Area
01.2018 - 10.2018
- Served as a liaison between customers, suppliers, warehouses, regulatory agencies., regarding logistics matters.
- Evaluated current vendor performance against pre-defined criteria such as pricing structure or quality standards.
- Maintained high standards of internal and external customer service.
- Led and managed projects to support logistics efforts and plans.
- Coordinated with freight forwarders to expedite international shipments.
Broker Business Development Manager
Cardinal Logistics Management
Charlotte, North Carolina Area
01.2017 - 01.2018
- Developed long-term relationships with customers by providing personalized service and advice.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Coordinated with freight forwarders to expedite international shipments.
Account Manager
TransGroup Worldwide Logistics
Charlotte, North Carolina
10.2015 - 01.2017
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
Driver Specialist
Road Dog Drivers
Davidson, NC
09.2014 - 01.2015
- Organized onboarding sessions for new hires by coordinating orientation materials and training schedules.
- Conducted initial phone screenings with prospective candidates.
- Scheduled in-person interviews for management review.
Commercial Sales Representative
Garage Doors And More Of The Piedmont
Cornelius, North Carolina Area
01.2013 - 09.2014
- Developed and implemented sales strategies to increase customer base.
- Maintained records of customer accounts, orders, and payments.
- Prepared presentations and proposals for prospective customers.
- Analyzed competitor activities, product offerings, and pricing structures.
- Collaborated with warehouse employees to fulfill orders and communicate customers' special requests.
Education
Continuing Education - Cosmetology
Matrix Academy
01.2003
Cosmetology License - Cosmetology/Cosmetologist, General
Pinnacle Institute Of Cosmetology
01.2003
Skills
- Customer Service
- Contract Negotiation
- Operations Management
- Client Engagement
- Business growth and retention
- Sales Pipeline Management
- Cold calling expertise
- Goal-Oriented
- Revenue Generation
- Client Relationship Building
- Logistics Coordination
- Strategic planning skills
- Industry Expertise
Personal Information
Title: Sales Professional
Timeline
National Account Executive
Progressive Freight
08.2023 - Current
Sales Professional
Queen Logistics, LLC
01.2020 - 08.2023
Broker Account Executive
Cardinal Logistics Management
11.2018 - 01.2020
Director of Strategic Development
GroundForce Logistics
01.2018 - 10.2018
Broker Business Development Manager
Cardinal Logistics Management
01.2017 - 01.2018
Account Manager
TransGroup Worldwide Logistics
10.2015 - 01.2017
Driver Specialist
Road Dog Drivers
09.2014 - 01.2015
Commercial Sales Representative
Garage Doors And More Of The Piedmont
01.2013 - 09.2014
Continuing Education - Cosmetology
Matrix Academy
Cosmetology License - Cosmetology/Cosmetologist, General
Pinnacle Institute Of Cosmetology
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