Katherine Marks

Served tables with food and drinks, cocktail server

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Monitored new server performance and offered continuous support throughout training period.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
• Established and maintained positive relationships with trainees to drive successful learning outcomes.
• Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
• Assisted in new server onboarding and orientation to cultivate seamless transitions.
• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Implemented upselling techniques, boosting overall revenue for the restaurant.
• Provided feedback and guidance to help servers develop industry skills and knowledge.
• Utilized effective communication techniques to support server learning and comprehension.
• Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
• Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
• Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.
• Optimized scheduling of training sessions to minimize impact on restaurant operations while maximizing learning outcomes.
• Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments.
• Updated training protocols in line with latest hospitality trends, ensuring team's skills were current and competitive.
• Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
• Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.