Katherine Marquet
Summary
A versatile and respected professional, with high standards of integrity, who is adept at sizing up situations, analyzing facts and developing alternate courses of action in order to increase productivity. Forms quality liaisons and relationships easily and instills a high level of confidence at all levels.
Overview
34
34
years of professional experience
Work History
HR Recruiter
GREYHOUND BUS LINES
01.2023 - 04.2025
- Review Applications of potential Drivers
- Review correct and complete documentation for Applicants
- Submit then review background checks for Applicants
- Assist with the onboarding of New Hires
- Investigate and approve of deny unemployment claims
Charter Operation Coordinator
GREYHOUND BUS LINES
03.2017 - 01.2023
- Enter Charter information in BOSS, complete report and send to field for upcoming charters
- Coach Manager administrator
- Maintain Bus Servicing Chart
- Assist with setting up of New Drivers
DOT Compliance Associate
GREYHOUND BUS LINES
08.2015 - 03.2017
- Maintain current and new hire DOT files for all drivers in accordance with DOT Standards. Review all required DOT documents for accuracy and completeness.
- Track and monitor driver qualifications to drive and ensure compliance with DOT and Company requirements.
- Determine accuracy and completeness of required documents (SF9, MVR, 19a) and coordinate with Field Management to ensure Driver Qualifications are kept current
OSC Dispatch Supervisor
GREYHOUND BUS LINES
08.2012 - 08.2015
- Acted as Assistant Regional Operations Manager when required.
- Monitored and supervised driver and equipment movements for a specified geographic region.
- Coordinated operational functions with driver operations, customer service, maintenance, capacity planning, driver and fleet planning in order to implement network operational plans regarding the movement of all buses and drivers.
- Performed dispatch help desk duties which included entering and researching driver payroll, making accident and incident reports, entering foreign line counts, providing schedule status, assigning buses and taking deriver sick calls and book-on/offs.
OSC Dispatch Supervisor
GREYHOUND BUS LINES
04.1998 - 06.2007
- Acted as Assistant Regional Operations Manager when required.
- Monitored and supervised driver and equipment movements for a specified geographic region.
- Coordinated operational functions with driver operations, customer service, maintenance, capacity planning, driver and fleet planning in order to implement network operational plans regarding the movement of all buses and drivers.
- Performed dispatch help desk duties which included entering and researching driver payroll, making accident and incident reports, entering foreign line counts, providing schedule status, assigning buses and taking deriver sick calls and book-on/offs.
Operations Planning Agent / Lead agent
AMERICAN EAGLE / SIMMONS AIRLINES
08.1995 - 04.1998
- Prepared weight and balance sheet for each assigned flight prior to departure by making calculations based on an aircraft's load of passengers, baggage and fuel.
- Coordinated with other departments such as flight dispatch, crew scheduling, passenger services, ground services and catering to ensure a timely completion of the daily flight schedule.
Passenger Service Agent
AMERICAN EAGLE / FLAGSHIP AIRLINES
07.1991 - 08.1995
- Participated on a team of customer service agents in the overall completion of up to 30 daily flights maintaining a safe, productive, and cooperative work environment.
- Acted as lead agent when needed in order to fulfill the shift manning schedule's requirements.
Education
High School Diploma -
McGavock High School
Nashville, TN05.1990
Ticket Agent Training - undefined
American Airlines Learning Center
Fort Worth, TX06.1991
Travel Agency Training - undefined
Ambassador Institute of Travel
Nashville, TN02.1991
Skills
- Resume screening
- Candidate sourcing
- Employee relations
- Benefits administration
- Background checks
- Applicant tracking systems
- Resume scanning
- Salesforce experience
- Cross-functional teamwork
- New hire training
- Safety audits
- Recordkeeping skills
- Driver communication
- Tracking systems
Timeline
HR Recruiter
GREYHOUND BUS LINES
01.2023 - 04.2025
Charter Operation Coordinator
GREYHOUND BUS LINES
03.2017 - 01.2023
DOT Compliance Associate
GREYHOUND BUS LINES
08.2015 - 03.2017
OSC Dispatch Supervisor
GREYHOUND BUS LINES
08.2012 - 08.2015
OSC Dispatch Supervisor
GREYHOUND BUS LINES
04.1998 - 06.2007
Operations Planning Agent / Lead agent
AMERICAN EAGLE / SIMMONS AIRLINES
08.1995 - 04.1998
Passenger Service Agent
AMERICAN EAGLE / FLAGSHIP AIRLINES
07.1991 - 08.1995
Ticket Agent Training - undefined
American Airlines Learning Center
Travel Agency Training - undefined
Ambassador Institute of Travel
High School Diploma -
McGavock High School
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