Knowledgeable in Project/Program Management with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
I have been in the telecom industry for 25 years and have experience in resource management, customer management, process creation and improvement, network infrastructure installs, executive communications, status reporting, risk mitigation, and team building. I am goal-oriented, results driven, and works hard to motivate the team to achieve maximum productivity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Program Management
Charter Communications, Spectrum Enterprise Engineering Delivery Office
08.2022 - Current
Responsible for both people leader and program management functions for a team of 6 project and program managers in support of network infrastructure installs, customer migrations, equipment decommissions, and security projects
Establish strong working relationships with executive leadership to ensure corporate goals are obtained and issues are resolved in a timely manner
Manage revenue held orders to support Spectrum Enterprise customers, for 2025, we have completed over 1 million dollars in revenue
Resource leveling and assignments across the Spectrum Enterprise Engineering and Operations programs
Identified as a high contributor and engaged in corporate leadership development training
Lead a team of project managers of vary skill levels handling HR, resource, project, hiring, career coaching and overall managerial duties
Develop, implement, and maintain project management methodologies, standards, and best practices
Track project progress, identify potential issues, and report on key performance to leadership
Monitor performance, and provide guidance to the team
Maintain clear and open communication channels with stakeholders
Foster a collaborative and high-performing project team, providing coaching and mentorship to project managers
Escalation point of contact for my team and stakeholders
Hold weekly one on one calls with project team
Conduct mid-year and end of year reviews for project team to provide feedback, performance metrics and organizational goals
Program Manager
Charter Communications, Spectrum Enterprise Engineering Delivery Office
06.2021 - 08.2022
Responsible for weekly Executing Reporting to Sr. Leadership
Serve as first point of escalation for the Program
Responsible for end-to-end implementation
Managed projects with deployments of IP Routing, Switching and Optical Transport
Primarily responsible for the successful delivery of projects on time and within scope
Communicates daily with project team, project sponsors, directors, managers and key stakeholders to include Planning, Design, Implementation, Analytics, and Service Delivery teams to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
Works with supply chain to track hardware deliveries to sites, to include multiple vendor product lines such as: Cisco – ONS 15454, various IP router and switches, Juniper – MX, ACX, QFX, Ciena – 6500 Optical transport, IP Coherent Networking Platform, Nokia – 77x0 Service routers
Prepares and updates documentation including meeting agendas, meeting minutes, and project trackers
Establish and maintains an assessment of risk throughout the duration of the project
Hold others accountable for completion of project task and action items
Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
Contribute to the ongoing improvement of process flows
Provides training when necessary to team members
Sr. Project Manager
Charter Communications, Spectrum Enterprise Engineering Implementation
02.2018 - 06.2021
Responsible for weekly Executing Reporting to Sr. Leadership
Serve as first point of escalation for the Program
Responsible for end-to-end implementation
Managed projects with deployments of IP Routing, Switching and Optical Transport
Primarily responsible for the successful delivery of projects on time and within scope
Communicates daily with project team, project sponsors, directors, managers and key stakeholders to include Planning, Design, Implementation, Analytics, and Service Delivery teams to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
Works with supply chain to track hardware deliveries to sites, to include multiple vendor product lines such as: Cisco – ONS 15454, various IP router and switches, Juniper – MX, ACX, QFX, Ciena – 6500 Optical transport, IP Coherent Networking Platform, Nokia – 77x0 Service routers
Prepares and updates documentation including meeting agendas, meeting minutes, and project trackers
Establish and maintains an assessment of risk throughout the duration of the project
Hold others accountable for completion of project task and action items
Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
Contribute to the ongoing improvement of process flows
Provides Training when necessary to team members
Project Manager
Time Warner Cable/Charter Communications, Spectrum Engineering Implementation
02.2014 - 02.2018
Responsible for weekly Executing Reporting to Sr. Leadership
Serve as first point of escalation for the Program
Responsible for end-to-end implementation
Managed projects with deployments of IP Routing, Switching and Optical Transport
Primarily responsible for the successful delivery of projects on time and within scope
Communicates daily with project team, project sponsors, directors, managers and key stakeholders to include Planning, Design, Implementation, Analytics, and Service Delivery teams to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
Works with supply chain to track hardware deliveries to sites, to include multiple vendor product lines such as: Cisco – ONS 15454, various IP router and switches, Juniper – MX, ACX, QFX, Ciena – 6500 Optical transport, IP Coherent Networking Platform, Nokia – 77x0 Service routers
Prepares and updates documentation including project plans in Clarity, meeting agendas, meeting minutes, and project trackers
Establish and maintains an assessment of risk throughout the duration of the project and keeps Clarity updated with this information
Hold others accountable for completion of project task and action items
Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
Contribute to the ongoing improvement of process flows
Provides Training when necessary to team members
Project Coordinator, Construction
Time Warner Cable/Charter Communications, Construction
04.2013 - 02.2014
Add Construction Jobs in Salesforce
Verifies Construction Jobs in Salesforce again final design address sheets for accuracy
Monitor Construction Job status and ensure work stays on track
Provide daily updates to the Construction team
Ensure Turnkey closes out work
Monthly review of SharePoint and Design FTP site for Compliance
Responsible for end-to-end implementation for a Complex customer during the Data Transition Phase
Escalation Point of Contact
Primarily responsible for the successful delivery of projects on time and within scope
Communicates daily with project team, managers and key stakeholders to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
Schedules field techs and network engineers
Orders equipment
Work with Telco’s
Prepares and updates documentation including project plans, meeting agendas, and project update reports
Ensures paperwork is created, submitted and approved on time
Establish and maintain an assessment of risk throughout the duration of the project
Hold others accountable for completion of project task and action items
Track project milestones and deliverables
Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
Notifies billing department of charges for activities
Contribute to the ongoing improvement of process flows
Produce a final report of the project, lessons learned
Staff Engineer to Organization’s Director
Verizon Business, Managed Services
12.2009 - 09.2010
Organization’s Point of Contact for project related activities
Ensure all deadlines are met for project/task related items
Interface daily with organization Director, Group Managers & Managers to obtain required information
Liaison within the organization
Create, compile, send out Daily, Weekly, Monthly Reports to each of the departments within the organization
Manage customer survey results by identifying survey’s that require customer feedback and work with the Group Manager’s to have customer feedback and action plans created
Identify, Create & Track Metrics
Conduct or attend weekly meetings with different teams on projects
Create and update processes for the organization
Project Engineer Team Lead
Verizon Business, Managed Services
04.2001 - 12.2009
Maintains 60-70 customer networks
Site Acceptance which includes checking the router for circuit errors, checking the IOS code to ensure it is SNMP compliant, adding site to the monitoring platform. Add passwords, TACACS and configurations to the router
Products/services such as VOIP, Frame Relay, PIP, LAN/WAN
Maintain the monitoring platform and system databases
Knowledge of Concord Tool
Set customer up with ETM reporting: NBAR, QOS & Latency
Review Change Management Requests and update systems as needed
Network Engineers & Account Team consultation: provide customer network information when an outage occurs and explain the Managed Services processes & procedures
Project Management
Held monthly & bi-weekly forum conference calls with leads from other departments
Review, Delegate and Report on different projects to team members and Manager
Review and updated departmental processes and procedures to ensure standardization
Oversee the review, update and migration of all departmental documentation
Created team SharePoint
Created 35 new processes for our team
Escalation Point of Contact
Served as point of contact for escalations from customers & account teams
Liaise with networks operations teams
Liaise with account teams & implementation teams on escalated implementation issues
Network Engineer/Shift Lead
MCI WorldCom/Verizon Business, Managed Services
03.1999 - 04.2001
Worked trouble tickets in the Network Operations Center (NOC)
Trouble isolation of router hardware and software
Circuit testing and resolution
Worked with Telco’s and customers
Fault isolation and repair end to end
Assigned trouble tickets to the network engineers to work
Assisted network engineers with their trouble tickets when needed
Education
Human Services
SUNY Canton
Canton, New York
01.1997
Leadership
WICT - Premier Management Development Series
09-2023
Skills
Microsoft Office Excel
Microsoft Office Word
Microsoft Office PowerPoint
Microsoft Office Outlook
Smartsheet
SharePoint
Salesforce
Tableau
JIRA
Certification
IT Infrastructure Library (ITIL) Foundation v3, January 2012
Licensed Real Estate Sales Associate, November 2012
Awards
Spectrum 2018 Circle of Excellence Q1 Award
Time Warner Cable Field Network Engineering Operations Star Award, June 2014
Verizon 2Q09 GSM Achievers Award for the "Performance being recognized: Increased Productivity, Provide the Best Customer Service, Create a Culture of Performance" category
Timeline
Manager, Program Management
Charter Communications, Spectrum Enterprise Engineering Delivery Office
08.2022 - Current
Program Manager
Charter Communications, Spectrum Enterprise Engineering Delivery Office
06.2021 - 08.2022
Sr. Project Manager
Charter Communications, Spectrum Enterprise Engineering Implementation
02.2018 - 06.2021
Project Manager
Time Warner Cable/Charter Communications, Spectrum Engineering Implementation
02.2014 - 02.2018
Project Coordinator, Construction
Time Warner Cable/Charter Communications, Construction
Human Resources Director (Promotion) at Charter Communications, Spectrum EnterpriseHuman Resources Director (Promotion) at Charter Communications, Spectrum Enterprise