Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Katherine Marshfield

Syracuse,NY

Summary

Knowledgeable in Project/Program Management with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.


I have been in the telecom industry for 25 years and have experience in resource management, customer management, process creation and improvement, network infrastructure installs, executive communications, status reporting, risk mitigation, and team building. I am goal-oriented, results driven, and works hard to motivate the team to achieve maximum productivity.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager, Program Management

Charter Communications, Spectrum Enterprise Engineering Delivery Office
08.2022 - Current
  • Responsible for both people leader and program management functions for a team of 6 project and program managers in support of network infrastructure installs, customer migrations, equipment decommissions, and security projects
  • Establish strong working relationships with executive leadership to ensure corporate goals are obtained and issues are resolved in a timely manner
  • Manage revenue held orders to support Spectrum Enterprise customers, for 2025, we have completed over 1 million dollars in revenue
  • Resource leveling and assignments across the Spectrum Enterprise Engineering and Operations programs
  • Identified as a high contributor and engaged in corporate leadership development training
  • Lead a team of project managers of vary skill levels handling HR, resource, project, hiring, career coaching and overall managerial duties
  • Develop, implement, and maintain project management methodologies, standards, and best practices
  • Track project progress, identify potential issues, and report on key performance to leadership
  • Monitor performance, and provide guidance to the team
  • Maintain clear and open communication channels with stakeholders
  • Foster a collaborative and high-performing project team, providing coaching and mentorship to project managers
  • Escalation point of contact for my team and stakeholders
  • Hold weekly one on one calls with project team
  • Conduct mid-year and end of year reviews for project team to provide feedback, performance metrics and organizational goals

Program Manager

Charter Communications, Spectrum Enterprise Engineering Delivery Office
06.2021 - 08.2022
  • Responsible for weekly Executing Reporting to Sr. Leadership
  • Serve as first point of escalation for the Program
  • Responsible for end-to-end implementation
  • Managed projects with deployments of IP Routing, Switching and Optical Transport
  • Primarily responsible for the successful delivery of projects on time and within scope
  • Communicates daily with project team, project sponsors, directors, managers and key stakeholders to include Planning, Design, Implementation, Analytics, and Service Delivery teams to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
  • Works with supply chain to track hardware deliveries to sites, to include multiple vendor product lines such as: Cisco – ONS 15454, various IP router and switches, Juniper – MX, ACX, QFX, Ciena – 6500 Optical transport, IP Coherent Networking Platform, Nokia – 77x0 Service routers
  • Prepares and updates documentation including meeting agendas, meeting minutes, and project trackers
  • Establish and maintains an assessment of risk throughout the duration of the project
  • Hold others accountable for completion of project task and action items
  • Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
  • Contribute to the ongoing improvement of process flows
  • Provides training when necessary to team members

Sr. Project Manager

Charter Communications, Spectrum Enterprise Engineering Implementation
02.2018 - 06.2021
  • Responsible for weekly Executing Reporting to Sr. Leadership
  • Serve as first point of escalation for the Program
  • Responsible for end-to-end implementation
  • Managed projects with deployments of IP Routing, Switching and Optical Transport
  • Primarily responsible for the successful delivery of projects on time and within scope
  • Communicates daily with project team, project sponsors, directors, managers and key stakeholders to include Planning, Design, Implementation, Analytics, and Service Delivery teams to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
  • Works with supply chain to track hardware deliveries to sites, to include multiple vendor product lines such as: Cisco – ONS 15454, various IP router and switches, Juniper – MX, ACX, QFX, Ciena – 6500 Optical transport, IP Coherent Networking Platform, Nokia – 77x0 Service routers
  • Prepares and updates documentation including meeting agendas, meeting minutes, and project trackers
  • Establish and maintains an assessment of risk throughout the duration of the project
  • Hold others accountable for completion of project task and action items
  • Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
  • Contribute to the ongoing improvement of process flows
  • Provides Training when necessary to team members

Project Manager

Time Warner Cable/Charter Communications, Spectrum Engineering Implementation
02.2014 - 02.2018
  • Responsible for weekly Executing Reporting to Sr. Leadership
  • Serve as first point of escalation for the Program
  • Responsible for end-to-end implementation
  • Managed projects with deployments of IP Routing, Switching and Optical Transport
  • Primarily responsible for the successful delivery of projects on time and within scope
  • Communicates daily with project team, project sponsors, directors, managers and key stakeholders to include Planning, Design, Implementation, Analytics, and Service Delivery teams to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
  • Works with supply chain to track hardware deliveries to sites, to include multiple vendor product lines such as: Cisco – ONS 15454, various IP router and switches, Juniper – MX, ACX, QFX, Ciena – 6500 Optical transport, IP Coherent Networking Platform, Nokia – 77x0 Service routers
  • Prepares and updates documentation including project plans in Clarity, meeting agendas, meeting minutes, and project trackers
  • Establish and maintains an assessment of risk throughout the duration of the project and keeps Clarity updated with this information
  • Hold others accountable for completion of project task and action items
  • Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
  • Contribute to the ongoing improvement of process flows
  • Provides Training when necessary to team members

Project Coordinator, Construction

Time Warner Cable/Charter Communications, Construction
04.2013 - 02.2014
  • Add Construction Jobs in Salesforce
  • Verifies Construction Jobs in Salesforce again final design address sheets for accuracy
  • Monitor Construction Job status and ensure work stays on track
  • Provide daily updates to the Construction team
  • Ensure Turnkey closes out work
  • Monthly review of SharePoint and Design FTP site for Compliance

Project Manager

Verizon Business, Complex Delivery Transition Project Management
09.2010 - 03.2012
  • Responsible for end-to-end implementation for a Complex customer during the Data Transition Phase
  • Escalation Point of Contact
  • Primarily responsible for the successful delivery of projects on time and within scope
  • Communicates daily with project team, managers and key stakeholders to ensure all are apprised of the project status, issues impeding progress and recovery plans for off-track items/tasks
  • Schedules field techs and network engineers
  • Orders equipment
  • Work with Telco’s
  • Prepares and updates documentation including project plans, meeting agendas, and project update reports
  • Ensures paperwork is created, submitted and approved on time
  • Establish and maintain an assessment of risk throughout the duration of the project
  • Hold others accountable for completion of project task and action items
  • Track project milestones and deliverables
  • Facilitates effective communications within the project team by using a variety of communication methods (email, meetings, conference calls, and one on one discussions)
  • Notifies billing department of charges for activities
  • Contribute to the ongoing improvement of process flows
  • Produce a final report of the project, lessons learned

Staff Engineer to Organization’s Director

Verizon Business, Managed Services
12.2009 - 09.2010
  • Organization’s Point of Contact for project related activities
  • Ensure all deadlines are met for project/task related items
  • Interface daily with organization Director, Group Managers & Managers to obtain required information
  • Liaison within the organization
  • Create, compile, send out Daily, Weekly, Monthly Reports to each of the departments within the organization
  • Manage customer survey results by identifying survey’s that require customer feedback and work with the Group Manager’s to have customer feedback and action plans created
  • Identify, Create & Track Metrics
  • Conduct or attend weekly meetings with different teams on projects
  • Create and update processes for the organization

Project Engineer Team Lead

Verizon Business, Managed Services
04.2001 - 12.2009
  • Maintains 60-70 customer networks
  • Site Acceptance which includes checking the router for circuit errors, checking the IOS code to ensure it is SNMP compliant, adding site to the monitoring platform. Add passwords, TACACS and configurations to the router
  • Products/services such as VOIP, Frame Relay, PIP, LAN/WAN
  • Maintain the monitoring platform and system databases
  • Knowledge of Concord Tool
  • Set customer up with ETM reporting: NBAR, QOS & Latency
  • Provide customer & Account Teams Concord access
  • Knowledge of ETMS ticketing system
  • Created Post Mortems
  • Chronic ticket review
  • Monthly & Quarterly PSTN/ISDN non-intrusive & intrusive testing
  • Perform Weekly Router Backup Configurations
  • Weekly/monthly customer conference calls
  • System database audits
  • Weekly/Daily Reports
  • Review Change Management Requests and update systems as needed
  • Network Engineers & Account Team consultation: provide customer network information when an outage occurs and explain the Managed Services processes & procedures
  • Project Management
  • Held monthly & bi-weekly forum conference calls with leads from other departments
  • Review, Delegate and Report on different projects to team members and Manager
  • Review and updated departmental processes and procedures to ensure standardization
  • Oversee the review, update and migration of all departmental documentation
  • Created team SharePoint
  • Created 35 new processes for our team
  • Escalation Point of Contact
  • Served as point of contact for escalations from customers & account teams
  • Liaise with networks operations teams
  • Liaise with account teams & implementation teams on escalated implementation issues

Network Engineer/Shift Lead

MCI WorldCom/Verizon Business, Managed Services
03.1999 - 04.2001
  • Worked trouble tickets in the Network Operations Center (NOC)
  • Trouble isolation of router hardware and software
  • Circuit testing and resolution
  • Worked with Telco’s and customers
  • Fault isolation and repair end to end
  • Assigned trouble tickets to the network engineers to work
  • Assisted network engineers with their trouble tickets when needed

Education

Human Services

SUNY Canton
Canton, New York
01.1997

Leadership

WICT - Premier Management Development Series
09-2023

Skills

  • Microsoft Office Excel
  • Microsoft Office Word
  • Microsoft Office PowerPoint
  • Microsoft Office Outlook
  • Smartsheet
  • SharePoint
  • Salesforce
  • Tableau
  • JIRA

Certification

  • IT Infrastructure Library (ITIL) Foundation v3, January 2012
  • Licensed Real Estate Sales Associate, November 2012

Awards

  • Spectrum 2018 Circle of Excellence Q1 Award
  • Time Warner Cable Field Network Engineering Operations Star Award, June 2014
  • Verizon 2Q09 GSM Achievers Award for the "Performance being recognized: Increased Productivity, Provide the Best Customer Service, Create a Culture of Performance" category

Timeline

Manager, Program Management

Charter Communications, Spectrum Enterprise Engineering Delivery Office
08.2022 - Current

Program Manager

Charter Communications, Spectrum Enterprise Engineering Delivery Office
06.2021 - 08.2022

Sr. Project Manager

Charter Communications, Spectrum Enterprise Engineering Implementation
02.2018 - 06.2021

Project Manager

Time Warner Cable/Charter Communications, Spectrum Engineering Implementation
02.2014 - 02.2018

Project Coordinator, Construction

Time Warner Cable/Charter Communications, Construction
04.2013 - 02.2014

Project Manager

Verizon Business, Complex Delivery Transition Project Management
09.2010 - 03.2012

Staff Engineer to Organization’s Director

Verizon Business, Managed Services
12.2009 - 09.2010

Project Engineer Team Lead

Verizon Business, Managed Services
04.2001 - 12.2009

Network Engineer/Shift Lead

MCI WorldCom/Verizon Business, Managed Services
03.1999 - 04.2001

Human Services

SUNY Canton

Leadership

WICT - Premier Management Development Series
Katherine Marshfield