KATHERINE MARTINEZ
Miami,FL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration and sales. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Bascom Palmer Eye Institute
Miami, FL
10.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers, answered general questions and directed to appropriate locations.
Medical Appointment Scheduler
Oclinicals
06.2021 - 08.2023
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Maintained confidentiality of all patient-related information according to HIPAA regulations
- Implemented new systems or technologies related to the efficient processing of medical records
- Entered patient demographics, insurance information, diagnosis codes, and other relevant data into computerized database
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Verifying financial records and collecting patient charges while filing and expediting third-party claims.
Customer Sales and Service Expert
Concentrix
Nicaragua
03.2018 - 05.2021
- Provided accurate information on products and services to customers.
- Advised customers on product features, benefits and warranties.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Developed strong relationships with clients through effective communication skills.
- Answered telephone inquiries promptly and professionally.
Education
High School -
Instituto Loyola
Managua, NicaraguaSkills
- Software development
- System administration
- Technical support
- Sales
- Problem-solving
- Optimizing performance
- Team collaboration
- Continuous learning
- Industry trends
- Spanish
- English
- Microsoft Office
- Word
- Power Point
- Excel
- Outlook
- Active listening
- Stress management
- Hard working
- Detail oriented
- Self-motivated
- Goal oriented
- Well organized
- Multi-tasking
- Interpersonal communication
- Data entry
- Customer Needs Assessment
- Inventory Control
Timeline
Front Desk Receptionist
Bascom Palmer Eye Institute
10.2023 - Current
Medical Appointment Scheduler
Oclinicals
06.2021 - 08.2023
Customer Sales and Service Expert
Concentrix
03.2018 - 05.2021
High School -
Instituto Loyola
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