Katherine Martinez
San Antonio,TX
Summary
Experienced US Navy veteran and healthcare professional with a strong background in nursing and medical assistance. Proven track record of providing exceptional patient care at renowned institutions like Sharp Memorial Hospital. Currently thriving as a medical coordinator at Dr. Michael Baumholtz's Plastic Surgery practice while pursuing a nursing degree at Baptist School of Health Professions. Skilled in phlebotomy with over 10 years of experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baumholtz Plastic Surgery
San Antonio, Texas
05.2021 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Used Symplast software to process patient payments and update accounts.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Transporter
Methodist Stone Oak Hospital
San Antonio, TX
01.2024 - 05.2024
- Provided courteous customer service while assisting patients with their transportation needs.
- Followed established protocols for communication among healthcare personnel regarding patient transfers.
- Communicated effectively with physicians, nurses, technicians, and other staff members as needed during transports.
- Observed strict confidentiality guidelines with respect to patient information.
- Lifted patients to move off beds, examination tables or stretchers.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Disinfected or sterilized equipment or supplies using germicides or sterilizing equipment.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
- Changed soiled bed linens, drapes and cubicle curtains.
- Sanitized and cleaned furniture, railings and floors.
Medical Assistant
Ear Medical Group
San Antonio, Texas
01.2021 - 03.2021
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for 10-15 patients each shift.
Medical Receptionist
Sharp Grossmont Women's Center
San Diego, CA
12.2018 - 12.2020
- Scheduled and confirmed patient appointments for ultrasounds and consultation services in perinatal ultrasound office with 6-9 providers.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Updated group medical records and technical library to support smooth office operations.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up the waiting room so that it remained neat and organized.
- Observed strict HIPAA guidelines at all times according to company policy.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Worked in collaboration with radiologists, sonographers and other healthcare team members.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Requested scripts from doctors and verified insurance and coding.
- Answered appointment calls.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
Nursing Assistant
Sharp Memorial Hospital
San Diego, CA
03.2016 - 12.2018
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Collected specimens, monitored vitals and maximized patient comfort.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Managed supplies and restocked inventory to ensure optimal availability for patient care.
- Documented patient intake and dietary requirements and assisted with feeding.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Administered personal nursing assistance in pre- and post-operative situations.
- Provided wound care and dressing changes.
Machinist Mate E4
U.S Navy
San Diego, CA
07.2013 - 03.2016
- Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons.
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Instructed personnel on ways to reduce environmental hazards and proper use of PPE.
Nursing Assistant
Nursing Assistant Network Association
Abilene, TX
01.2012 - 05.2013
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Implemented fall prevention techniques as specified in plan of care.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
Education
Associate of Science - Nursing
Baptist School of Health Professions
San Antonio, TX06-2026
High School Diploma - High School Diploma
Abilene High School
2013
Certificates - Nursing Assistant/Phlebotomy
Holland Medical High School
2013
Certificate - Medical Assistant
Holland Medical High School
Abilene, TX01.2013
Skills
- Clinical training
- Medical Assisting specialist
- Patient positioning understanding
- CPR/BLS certified
- Strong medical ethic
- AED certification
- Patient/family focused
- Extensive medical terminology knowledge
- Insurance billing
- Planning and coordination
- First Aid/CPR
- Administrative support
- Organization
- HIPAA compliance
- Venipuncture and phlebotomy
- Inventory and supply management
- Proper sterilization techniques
- Grooming and bathing assistance
- Understands medical procedures
- Advanced anatomy knowledge
- Medical terminology
- Vital sign monitors
- Understands mobility assistance needs
- Calm and level-headed under duress
- Patient scheduling
- Professional bedside manner
- Restocking lab supplies
- Lab equipment setup
- Stocking supplies
- Human anatomy and physiology
- Reliable transportation
- Communicating with patient families
- General housekeeping ability
- Valid Texas driver's license
Certification
- BLS - Basic Life Support
- Certified Nursing Assistant
- Phlebotomy Certification
- Certified Medical Administrative Assistant (CMAA)
Timeline
Transporter
Methodist Stone Oak Hospital
01.2024 - 05.2024
Medical Assistant
Baumholtz Plastic Surgery
05.2021 - Current
Medical Assistant
Ear Medical Group
01.2021 - 03.2021
Medical Receptionist
Sharp Grossmont Women's Center
12.2018 - 12.2020
Nursing Assistant
Sharp Memorial Hospital
03.2016 - 12.2018
Machinist Mate E4
U.S Navy
07.2013 - 03.2016
Nursing Assistant
Nursing Assistant Network Association
01.2012 - 05.2013
Associate of Science - Nursing
Baptist School of Health Professions
High School Diploma - High School Diploma
Abilene High School
Certificates - Nursing Assistant/Phlebotomy
Holland Medical High School
Certificate - Medical Assistant
Holland Medical High School
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