Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Katherine Martinez

Ocilla

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Waffle House. Proven ability to multitask and engage guests effectively, ensuring satisfaction and loyalty. Bilingual communicator adept at problem-solving and team collaboration, consistently enhancing service quality and operational efficiency. Committed to exceeding expectations in fast-paced environments.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

8
8
years of professional experience

Work History

Server

Waffle House
03.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Sewer

American Textile
06.2023 - 11.2023
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Maintained accurate records of work performed, materials used, and time spent on tasks, contributing to efficient resource allocation.

Education

GED -

Wiregrass Georgia Technical College
Fitzgerald, GA
11-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • [Language] translation
  • Payment processing
  • Multitasking and organization
  • Empathy and patience
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Conflict resolution
  • Telephone etiquette
  • Customer needs assessment

Languages

Spanish
Native or Bilingual

Timeline

Sewer

American Textile
06.2023 - 11.2023

Server

Waffle House
03.2017 - Current

GED -

Wiregrass Georgia Technical College

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Katherine Martinez