Katherine Mason
Peoria,AZ
Summary
Dedicated and organized opeations professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
18
18
years of professional experience
Work History
Production Operations Manager
Hello Fresh
Phoenix, AZ
11.2023 - Current
- Identified potential process improvements to reduce costs and increase efficiency.
- Developed and implemented processes to ensure quality control of all production operations improving quality at a site level by 40%.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Created SOPs and documented system, planning criteria and procedures.
- Managed daily order backlog through key metrics monitoring for on-time delivery.
- Launched learning ambassador program improving retention of new hire team members by 50% and improved overall performance and learning curve.
Sr. Operations Manager of Training and Support
Sendoso
Phoenix, AZ
10.2022 - 10.2023
- Worked with direct reports to develop and implement action plans, improving operating results.
- Maximized branch revenue by optimizing daily operations through strategic analysis of performance data.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervised, assisted and coached other operations managers.
- Supervised all Outbound operations including Event Sending, Special Projects and team Production.
- Co facilitated Kaizen initiatives to improve and streamline the Pick and Production process paths reducing costs per send and improving overall performance rates by 30%.
- Created and implemented the ability to provide media printing options for customers including stickers and brochures to drive revenue.
- Coordinated the design, delivery, and evaluation of learning programs.
L6 Operations Manager IXD
Amazon
Phoenix, AZ
07.2020 - 10.2022
- Responsible for daily Outbound Operations and cost reductions through continuous process improvements and data analysis
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Directed day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews, providing coaching and feedback to benefit both the company and the employee, providing a strong bench for growth and succession. Promoted 5 L4s and 2 L5s.
- Maintained safety and emergency readiness among personnel by disseminating information on, and monitoring compliance with, regulatory and organizational policies.
- Process Path Owner for RC Sort/UIS Robotics driving site initiatives for successful process improvements
District Manager
Guess? Inc
03.2016 - 06.2020
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Supervised 12 Store Managers and managed all performance metrics within The Southwest and Hawaii territory.
- Collaborated with corporate partners to improve performance and grow sales.
- Managed stores profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Guess? Inc
Los Angeles, CA
04.2008 - 06.2020
AREA MANAGER
08.2015 - 03.2016
STORE MANAGER/DISTRICT TRAINING MANAGER
06.2009 - 08.2015
STORE MANAGER
GUESS Factory
03.2008 - 06.2009
Store Manager
American Eagle
Glendale, AZ
08.2007 - 04.2008
- Drive sales and profitability Reduce loss and manage inventory levels Scheduling/ Manage payroll Know and understand the competition to stay relevant with trends and business needs Execute/Implement visual merchandising directives and standards.
Education
SHRM-CP - Human Resource Management
Society For Human Resource Management
Phoenix02-2025
Bachelor of Science - Professional Chemistry, Math and English
Middle Tennessee State University
12.2002
Skills
- Data Analysis
- Process improvement strategies
- Solutions development
- Systems implementation
- Multi-unit operations management
- Staff training and development
- Process Improvements
- Customer Relationship Management (CRM)
- Operations Management
- Leadership training
References
References
Available upon request
Timeline
Production Operations Manager
Hello Fresh
11.2023 - Current
Sr. Operations Manager of Training and Support
Sendoso
10.2022 - 10.2023
L6 Operations Manager IXD
Amazon
07.2020 - 10.2022
District Manager
Guess? Inc
03.2016 - 06.2020
AREA MANAGER
08.2015 - 03.2016
STORE MANAGER/DISTRICT TRAINING MANAGER
06.2009 - 08.2015
Guess? Inc
04.2008 - 06.2020
STORE MANAGER
GUESS Factory
03.2008 - 06.2009
Store Manager
American Eagle
08.2007 - 04.2008
SHRM-CP - Human Resource Management
Society For Human Resource Management
Bachelor of Science - Professional Chemistry, Math and English
Middle Tennessee State University
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