Katherine Massey
Lancaster,CA
Summary
Accomplished nursing leader with extensive experience providing clinical leadership, and regulatory oversight within Kaiser Permanente. Proven ability to collaborate with interdisciplinary stakeholders, lead audits, investigations, and chart reviews, and implement policies, procedures, protocols aligned with state, federal, and organizational requirements.
Drives continuous learning, quality improvement, and innovation in care delivery while mentoring staff and fostering a culture of excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nurse Manager II – Medical Specialties
Kaiser Permanente
11.2023 - Current
- Provide leadership across medical specialties, collaborating with interdisciplinary teams to address complex clinical and operational issues
- Lead and conduct audits, investigations, and chart reviews, identifying compliance gaps and implementing corrective action plans
- Implement policies, procedures, and protocols aligned with regulatory requirements and organizational objectives
- Mentor and coach staff on best practices, workflows, and regulatory standards, fostering a culture of continuous learning and accountability
- Drive process improvement initiatives resulting in measurable gains in operational efficiency, patient flow, and compliance adherence
- Collaborate with physicians and leadership to implement evidence-based care models and workflow innovations
Urgent Care Department Administrator
Kaiser Permanente
04.2018 - 11.2023
- Directed operations of a high-volume urgent care department serving 300+ patients daily
- Led compliance initiatives, including audits, chart reviews, and policy implementation aligned with federal and state standards
- Partnered with interdisciplinary stakeholders to address complex clinical, operational, and patient care challenges
- Implemented workflow improvements that increased patient throughput and reduced wait times
- Promoted innovation in care delivery through process redesign and performance improvement strategies
Urgent Care Supervisor
Kaiser Permanente
01.2017 - 04.2018
- Supervised daily operations and staff in a fast-paced urgent care environment
- Ensured adherence to policies, procedures, and regulatory requirements through monitoring and staff coaching
- Supported implementation of quality improvement and compliance initiatives
- Assisted with training, onboarding, and performance management of clinical staff
- Collaborated with interdisciplinary teams to support safe, efficient, and high-quality patient care delivery
Urgent Care Director
High Desert Medical Group
06.2014 - 01.2017
- Directed all urgent care operations, including clinical oversight, staffing, compliance, and program development
- Led regulatory readiness efforts, including audits, compliance reviews, and corrective action planning
- Developed and implemented clinical protocols, policies, and workflows
- Designed and executed staff education and training programs, improving team performance and patient satisfaction
- Collaborated with executive leadership to drive strategic initiatives and operational improvements
Education
Master of Science - Nursing (MSN)
Capella University
Minneapolis, MNBachelor of Science - Nursing (BSN)
Capella University
Minneapolis, MNSkills
- Audits, Investigations & Chart Reviews
- Policy, Procedure & Protocol Development
- Clinical Leadership
- Staff Education, Training & Mentorship
- Ensures departments maintain regulatory compliance
- Ensures staff attend required educational sessions
- Quality Improvement & Performance Management
- Stakeholder Engagement & Collaboration
- Evidence-Based Practice & Innovation
- Change Management & Workflow Optimization
- Healthcare Compliance & Nursing Principles
Certification
- Registered Nurse – California (License #701129)
- Basic Life Support (BLS) – Expires March 2028
- Advanced Cardiovascular Life Support (ACLS) - Expires April 2028
- Pediatric Advanced Life Support (PALS) - Expires April 2028
Timeline
Nurse Manager II – Medical Specialties
Kaiser Permanente
11.2023 - Current
Urgent Care Department Administrator
Kaiser Permanente
04.2018 - 11.2023
Urgent Care Supervisor
Kaiser Permanente
01.2017 - 04.2018
Urgent Care Director
High Desert Medical Group
06.2014 - 01.2017
Master of Science - Nursing (MSN)
Capella University
Bachelor of Science - Nursing (BSN)
Capella University