Katherine Masterson
Executive Director
North Olmsted,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Executive Director
Professional Remodelers OH /NARI Greater Cleveland
01.2007 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Negotiated with vendors to secure cost-effective deals for office supplies and equipment, managing budget effectively.
Office Manager
NARI Greater Cleveland
07.1997 - 01.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Customer Service Manager
Tradexgloves
05.1996 - 07.1997
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Quality Assurance Manager
Medico
01.1993 - 06.1996
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
Education
High School Diploma -
Bay Village High School
Bay Village, OHSkills
- Strategic planning
- Project management
- Planning and coordination
- Operations management
- Fundraising
- Budgeting and financial management
- Staff management
- Relationship building
- Adaptable and flexible
- Results orientation
- Program administration
- Crisis management
Timeline
Executive Director
Professional Remodelers OH /NARI Greater Cleveland
01.2007 - Current
Office Manager
NARI Greater Cleveland
07.1997 - 01.2007
Customer Service Manager
Tradexgloves
05.1996 - 07.1997
Quality Assurance Manager
Medico
01.1993 - 06.1996
High School Diploma -
Bay Village High School
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