Katherine Matos

In my role at Popeyes, I was entrusted with key responsibilities and consistently demonstrated initiative to exceed expectations. Below are the skills and achievements I've contributed during my time there:

Customer Service & Satisfaction

• Provided excellent customer service by greeting customers and meeting quality expectations. Through this, I have received regular positive feedback from customers for exceptional service, boosting overall store reputation.
• Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests. Also provided positive, insightful recommendations to customers, enhancing their experience and encouraging repeat business.

Teamwork & Communication

• Collaborated with team members using strong communication clearly between front-of-house staff and kitchen team members.
• Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods (worked at the front counter, drive-thru, etc.).

Problem-Solving & Efficiency

• Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
• Increased overall efficiency by promptly checking and restocking supplies, utensils, and condiments as required during shifts.
• Kept the drawer balanced by accurately processing cash, credit and debit payments. Processed refunds correctly in accordance with company policy, and without hassle.

Food Safety & Cleanliness

• Properly labeled and stored food/fresh ingredients in the walk-in cooler or freezer to optimize freshness.
• Kept food preparation area, equipment, and utensils clean and sanitary to prevent cross-contamination.
• Improved food presentation skills, contributing to enhanced dining experience.
• Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.

Training & Collaboration

• Quickly learned from training and implemented additional coaching from management/teammates.
• Efficiently trained new employees on food preparation and safety procedures.