Katherine Matthews
Davenport
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Imagine the Possibilities
06.2025 - Current
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Administrative Assistant/Office Manager
Sedona Staffing/ Sterilite
10.2022 - 01.2025
- Maintained employee records in the payroll system, including new hires, terminations, and changes to salary or benefits
- Verified timecards and attendance records to calculate hours worked and ensure compliance with company policies
- Responded promptly to employee inquiries regarding paychecks, deductions, or tax forms
- Monitored client progress towards employment goals through regular follow-up meetings and documentation
- Provided ongoing support to employed individuals transitioning into new roles or seeking career advancement opportunities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Technical Lead / Onsite Coordinator
Sedona Staffing/ Sterilite
04.2020 - 10.2022
- Implemented efficient workflow processes to optimize productivity and reduce turnaround time
- Ensured compliance with company policies and safety regulations at all times
- Coordinated with other departments to fulfill orders and meet customer deadlines
- Improved employee morale by implementing recognition programs such as 'Operator of the Month'
- Developed training manuals for new hires outlining standard operating procedures (SOPs) and safety protocols
- Collaborated with HR to conduct performance evaluations and provide constructive feedback to team members
Manager
NeuroRestorative
10.2013 - 11.2019
- Oversaw budgeting and financial management, analyzing expenses and identifying cost-saving opportunities
- Led recruitment efforts for administrative positions, conducting interviews, evaluating candidates, and making hiring decisions
- Ensured compliance with infection control protocols by implementing proper sanitation measures throughout the facility
- Led a team of administrative staff, providing guidance, training, and performance evaluations
Front Office Manager
Fred's Towing
05.2005 - 08.2013
- Created daily reports on occupancy rates, revenue generated, and other key metrics to inform decision-making processes
- Collaborated with the finance department to reconcile billing discrepancies and ensure timely payment processing from guests
- Monitored driver activities, including tracking their locations, ensuring adherence to safety regulations, and providing support as needed
- Served as a point of contact for drivers during emergencies or unforeseen circumstances on the road
- Increased overall operational efficiency by implementing automated dispatching software that streamlined communication between drivers and dispatchers
Education
Associate - Criminal Justice
Kaplan University-Davenport Campus
Davenport, IA05.2012
Skills
- Administrative Experience
- Recruiting
- Financial Management
- Transportation
- Client documentation
- ADL support
- Relationship building
- Appointment scheduling
- Direct patient care
- Record keeping
- Support plan management
- Health and safety requirements
- Verbal and written communication
- Problem-solving
- Medical office administration
- Multitasking and organization
- HIPAA compliance
- Crisis management
Timeline
Direct Support Professional
Imagine the Possibilities
06.2025 - Current
Administrative Assistant/Office Manager
Sedona Staffing/ Sterilite
10.2022 - 01.2025
Technical Lead / Onsite Coordinator
Sedona Staffing/ Sterilite
04.2020 - 10.2022
Manager
NeuroRestorative
10.2013 - 11.2019
Front Office Manager
Fred's Towing
05.2005 - 08.2013
Associate - Criminal Justice
Kaplan University-Davenport Campus