Katherine Matus
Casa Grande,AZ
Summary
Accomplished Assistant Store Manager at Carioca Shell Gas Station, adept in inventory management and customer service, significantly enhancing store efficiency and client satisfaction. Skilled in POS systems and staff training, my proactive approach led to streamlined operations and a positive work environment. Expertise in Microsoft Office complements my ability to manage and mentor diverse my team effectively.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Carioca Shell Gas Station
09.2014 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Inbound Stower
Amazon
07.2020 - 08.2021
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Expedited order processing times by swiftly moving received products from receiving docks to appropriate storage areas.
Prior Authorization Representative
CVScaremark
06.2016 - 02.2017
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Verified eligibility and compliance with authorization requirements for service providers.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Processed new medication and refill requests for authorization.
Education
Pharmacy - Pharmacy Technician
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ03.2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Store Organization
- Time Management
- POS Systems
- POS systems operations
- Stock management
- Staff Supervision
- Attention to Detail
- Store Opening and Closing
- Work Planning and Prioritization
- Mentoring and Coaching
- Display Setup
- Inventory counting
- Stock Rotations
- Order Management
- Records Management
- Microsoft Office Suite
- Database Management
- Systems and software expertise
- Vendor Management
- Decision-Making
- Staff training/development
- Inventory Tracking and Management
Timeline
Inbound Stower
Amazon
07.2020 - 08.2021
Prior Authorization Representative
CVScaremark
06.2016 - 02.2017
Assistant Store Manager
Carioca Shell Gas Station
09.2014 - Current
Pharmacy - Pharmacy Technician
Maricopa Community Colleges - South Mountain Community College
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