KATHERINE MAXWELL
Mt. Washington,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
MyLife Specialist I
ADP- LabCorp/Benefit Admin.
06.2016 - Current
- Advocate for employees being a reliable resource, supporting employees in maximizing their benefits while navigating any challenges they may face in regard to their benefits
- Developed and trained a process for Return Mail, followed by refining in order to hand over the process to someone else to maintain
- Writing the work from home process and managing the team
- Assigned incoming faxes to the correct person or group that processed each incoming fax
- Knowledge Base Management for Labcorp and Fortrea: Gathering and organizing in an easy-to-understand format
- Reaching out to management and contacts when more information was needed for each client
- LabCorp/Fortrea Email Team Management: Performed onboarding, mentoring and regular updates with those that assist with our digital team
- Completed workflow tracking, created process documents and email templates for consistency and professional responses
- Assist quality by preforming checks on return emails, checking for security and correct information given
- I saw a need for multiple processes to assist in the functioning of the Labcorp/Fortrea department, filled the need by writing processes to assist the department
- These assisted advocates to be able to find the correct process to fix issues without the use of tribal knowledge
- Technical Support for minor tech issues LabCorp/Fortrea team may have had to reduce the time off the phone by 50%
- Conduct Specialized Software Trainings for small and large groups
- Special Projects: Assisted with the implementation of Fortrea (Labcorp spin off) Co-Project Manager for 2017/2018 Employee Wellness Screening
- Universal Agent Knowledge Base Committee: Assisting with updating the knowledge base for all clients
- Trained Dragon Nuance Dictation Software to assist in the reduction in the amount of time needed for documenting a call
- Provided in-depth tech support for dictation software when needed
- Trained Beef text Software (Script based dictation program) to assist in the reduction in the amount of time needed for documenting a call
- Assisted Diane Rice with the Labcorp Activity committee
- Co-Chair to Diane Rice department fund Raisers
- Took part in multiple round tables discussions
- Mentored new advocates to assist in making experts in our field of work
- Assisted managing ADP specifications for team adherence and client specific expectations dealing with project tasks.
Home Care Giver
Elderly Parents
01.2013 - 06.2016
- Took leave to assist in providing Health Care for ageing relatives and parents.
Resident Assistant
Elmcroft of Mt. Washington
12.2011 - 01.2013
- Maintained the day-to-day care of elderly
- Trained Residents in ways to help better deal with age to reduce risk of falling
- Trained other employees on ways to reduce risk of injury to self and residents
- My team and I were responsible for an approximate 25% reduction in falls and injuries.
Financial Analysis
Trillium Industries
01.2006 - 01.2007
- Compiling of Financial reports, employee reports of temps to hire (when they started to-when they need to be hired), moving of temps into the hire on process, reducing resumes for the HR Manger
- Worked side by side with the President and the VP of the company
- Responsible for a 50% increase in past due accounts receivable payments.
Education
Associate of Arts - Accounting And Business Management
Sullivan University
Louisville, KY01.2026
Skills
- Policy Implementation
- Staff Development
- Team Leadership
- Complex Problem-Solving
- Project Management
- Time Management
- Verbal and Written Communication
- Process Improvement
- Customer Service
- Project Planning
- Training and Development,
- Technical Proficiency
Additional Education
Bachelor of Science in Business Management, Sullivan University, Louisville, KY
Training
- South – Western accounting software
- Cobra systems
- Spending Account Management
- Microsoft office
- QuickBooks
- Microsoft Money
- Benefit Connect
- First Data
- PeopleSoft
- EV5
- VMWare
- PayForce
Timeline
MyLife Specialist I
ADP- LabCorp/Benefit Admin.
06.2016 - Current
Home Care Giver
Elderly Parents
01.2013 - 06.2016
Resident Assistant
Elmcroft of Mt. Washington
12.2011 - 01.2013
Financial Analysis
Trillium Industries
01.2006 - 01.2007
Associate of Arts - Accounting And Business Management
Sullivan University