Katherine McElravy
Ravenna,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Realtor
Exp Realty
Kent, OH
03.2010 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Conducted open houses and showings of properties to prospective buyers.
- Reviewed inspection reports prior to closing ensuring that all necessary repairs were completed.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Organized open houses and other events to promote properties for sale.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Analyzed financial data such as income statements and tax returns to determine affordability levels for potential buyers.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Provided guidance and support throughout the entire purchasing process from initial search through closing.
- Answered inquiries from potential buyers regarding features of property listings.
- Generated leads through networking activities, cold calling prospects, referrals.
- Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Maintained accurate records of client interactions and transactions.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
Office Manager
Post Products
Kent, OH
06.2002 - 06.2024
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured compliance with applicable laws regarding employment practices.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Developed and implemented office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Monitored inventory levels and placed orders when needed.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Office Assistant
Neurosurgery Associates
Akron, OH
06.1995 - 06.2002
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Maintained a clean work environment by adhering to infection control protocols.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Greeted patients and visitors in a professional and friendly manner.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Provided guidance to patients regarding their care plan or treatment options.
- Collected payments from patients for services rendered.
- Processed referrals for specialist visits or diagnostic tests.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Managed medical records using an electronic health record system.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Verified insurance coverage for each patient visit.
- Provided education to patients about their medications or treatments.
- Prepared patient charts prior to each appointment.
- Maintained confidentiality of records relating to clients' treatment
- Maintained smooth flow of examinations to keep appointments on schedule.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Submitted diagnosis and procedure codes for insurance companies.
- Registered patients and scheduled appointments.
- Assisted with referrals and prepared medical records for patients.
- Scheduled appointments for patients via phone and in person.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Scheduled and confirmed patient appointments and consultations.
- Arranged hospital admissions for patients as required.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
District Secretary
Hills Department Store
Kent, OH
05.1990 - 06.1994
- Compiled statistical data from various sources in order to create reports used by administration.
- Updated district website with current information such as news articles or upcoming events.
- Coordinated communication between district offices and outside agencies.
- Created spreadsheets using Microsoft Excel to track budget data.
- Managed inventory of office equipment and supplies ensuring adequate stock levels were maintained.
- Maintained confidential files and records for the district office.
- Developed procedures to ensure accuracy of financial records kept at the district level.
- Developed and implemented office policies and procedures.
- Organized and scheduled meetings, conferences, and travel arrangements for staff members.
- Processed purchase orders for supplies and services related to district operations.
- Prepared agendas, reports, letters, memos, and other documents as needed.
- Managed inventory of office supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Composed, edited and typed complex memos and reports with job-related software.
Education
Realtor - Realtor
Hondros College of Business
Westerville, OH03-2010
Skills
- Pricing negotiation
- Schedule Coordination
- Marketing Strategy Development
- Database Management
- Purchase agreements
- Loan Processing
References
References available upon request.
Timeline
Realtor
Exp Realty
03.2010 - Current
Office Manager
Post Products
06.2002 - 06.2024
Medical Office Assistant
Neurosurgery Associates
06.1995 - 06.2002
District Secretary
Hills Department Store
05.1990 - 06.1994
Realtor - Realtor
Hondros College of Business
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