Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine McGinnis

Reno

Summary

Professional with strong background in quality assurance and accuracy, ready to excel in this role. Expertise in verifying data and ensuring compliance with stringent standards. Known for fostering team collaboration and consistently delivering reliable results. Adaptable to shifting priorities with keen eye for detail and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Data Checker/Reimbursement Specialists

Neovance
11.2018 - Current
  • Quickly and efficiently respond to incoming calls and faxes. Identify how best to assist.
  • Document calls in appropriate tracking systems. Handle/escalate calls per established procedures.
  • Conduct insurance verifications to understand if patient prescribed therapy is eligible for coverage. Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.
  • Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
  • Liaise with partner distributors and pharmaceutical manufacturers to request products per the program guidelines and track shipments.
  • Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
  • Be familiar with the market place and the insurance options available for patients. Educate patients on the available options as appropriate.
  • Actively participate in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
  • Assist with training new team members by shadowing/reverse shadowing them and serving as a data checker by reviewing data entered in the program tracking system.
  • Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication. Use grammatically correct and concise language.

Shipping and Receiving

Elwood Staffing
05.2018 - Current
  • Verified and keeps records on incoming and outgoing shipments and prepares items for shipment: Compares identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • Unpacked and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
  • Sorting
  • Remove defective items.
  • Ensure conformance to specifications.
  • Housekeeping
  • Maintain all cleaning equipment and materials in a safe and sanitary working condition.
  • Performing a variety of cleaning activities such as sweeping, mopping, dusting and polishing. Ensuring all rooms are cared for and inspected according to standards.

Team Lead

Novelty, Inc.
02.2014 - 05.2018
  • Promoted from Large Pick Packer to Team Lead within 7 months of employment.
  • Managed 10 team members.
  • Led team to consistently attain corporate goals.
  • Provided cross-training opportunities to staff.
  • Prepared order shipment per customer service requirements.
  • Served on plant safety team that enacted training/awareness programs reducing accidents and workers’ compensation claims.
  • Customer Service Coordinator
  • Scheduled and organized federally required OSHA training
  • Interface with customers and sales representatives to handle both pre-sales and post-sales service functions for the 4 largest customers.
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
  • Develop knowledge about each customer’s business model and requirements, including Amazon and Circle K.

Line Worker

Heartland Sweeteners
01.2013 - 02.2014
  • Showed attention to detail, while moving at a fast pace.
  • Monitored products and ensured packaging does not include imperfect products.
  • Identified and reported all quality control issues to supervisor.
  • Demonstrated excellent teamwork and production efficiencies as part of a team of over 10 members.

Animal Technician

Harlan Laboratories
05.2010 - 12.2012
  • Provided diligent and responsible animal care; feeds and waters animals; changes and cleans cages; sanitizes equipment and facilities.
  • Recorded and/or reported animal abnormalities including altered eating, drinking, waste elimination, altered behavior, superficial lesions, and/or death.
  • Assisted with technical procedures including record keeping, animal identification, tattooing, breeding, sexing, collecting specimens and preparing diets.
  • Was responsible for keeping the laboratory up to the code of the Association for Assessment and Accreditation of Laboratory Animal Care.

Pharmacy Technician

Wal-Mart Pharmacy
03.2004 - 05.2010
  • Communicated with healthcare providers, insurance companies, and patients in person, via fax and telephone.
  • Properly filled and dispensed an average of 500 to 800 prescriptions per day
  • Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications.
  • Performed clerical tasks, such as filing, answering phones, and operating cash register or maintaining prescription records.

Education

Associates Degree - Medical Assistant

International Business College
Indianapolis, IN
11.2002

Skills

  • Customer service
  • Accuracy and precision
  • Error detection
  • Issue resolution
  • Document review
  • Data verification
  • Information processing
  • Deadline management

Timeline

Data Checker/Reimbursement Specialists

Neovance
11.2018 - Current

Shipping and Receiving

Elwood Staffing
05.2018 - Current

Team Lead

Novelty, Inc.
02.2014 - 05.2018

Line Worker

Heartland Sweeteners
01.2013 - 02.2014

Animal Technician

Harlan Laboratories
05.2010 - 12.2012

Pharmacy Technician

Wal-Mart Pharmacy
03.2004 - 05.2010

Associates Degree - Medical Assistant

International Business College

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