Katherine McIndoe
Summary
"A results-oriented professional with extensive experience in customer service, sales, and team management, consistently exceeding customer satisfaction metrics while driving sales growth through effective relationship building and strategic leadership."
Overview
22
22
years of professional experience
Work History
Lead Teacher, Three-Year-Olds Classroom
Christian Day School
11.2024 - Current
- Encouraged independent problem-solving skills through inquiry-based learning opportunities.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Helped new preschool children get used to classes by giving one-on-one support.
Front End Lead Supervisor
Tom Leonard's
08.2020 - Current
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Developed weekly cashier schedules.
- Evaluated customer issues and complaints and developed amicable solutions
- Boosted team performance by closely on monitoring the work of each staff member and offering motivational support
- Motivated staff to meet individual and team goals by assisting customers and upselling products
- Managed delivery of quality customer service, enabling staff to expeditiously service customers and provide good shopping experience.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
OFFICE ADMINISTRATOR
Image 360
08.2017 - 03.2020
- Created meeting agenda for board meetings, attended meetings, and managed required follow-up
- Managed customer accounts by processing payments and credit card receipts
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
- Responded to phone inquiries and managed email communications.
OUTSIDE SALES
Image 360
08.2011 - 03.2020
- Maintained relationships with existing customers while continuously prospecting for new business
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Answered telephone calls to provide information, take messages and set up appointments
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Built strong client rapport to establish diversified network of connections.
FRONT END STORE MANAGER
UKROPS/Martins
01.2003 - 06.2012
- Opened and closed store by counting cash drawers, making bank deposits, and creating daily staff assignments
- Supported back office procedures, including hiring and employment processes
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
HIGH SCHOOL DIPLOMA -
Midlothian High School
MidlothianSkills
- Administration and Management
- Positive attitude
- Sales and Marketing
- Time Management
- Microsoft Excel
- Prepare sales presentations
- Multitasking
- Organization and record-keeper
- Customer service excellence
- Child development
- Team building
- Educational leadership
Timeline
Lead Teacher, Three-Year-Olds Classroom
Christian Day School
11.2024 - Current
Front End Lead Supervisor
Tom Leonard's
08.2020 - Current
OFFICE ADMINISTRATOR
Image 360
08.2017 - 03.2020
OUTSIDE SALES
Image 360
08.2011 - 03.2020
FRONT END STORE MANAGER
UKROPS/Martins
01.2003 - 06.2012
HIGH SCHOOL DIPLOMA -
Midlothian High School
Similar Profiles
Elizabeth A. NaffElizabeth A. Naff
5th Grade Math Teacher at Manheim Christian Day School5th Grade Math Teacher at Manheim Christian Day School
Rana MarstillerRana Marstiller
Teacher/Office Support Assistant at Community Christian Day SchoolTeacher/Office Support Assistant at Community Christian Day School
Elizabeth Reed-WiliamsElizabeth Reed-Wiliams
Daycare Assistant at Rock Christian Day SchoolDaycare Assistant at Rock Christian Day School