KATHERINE M. dingus
girard,ohio
Summary
Dedicated professional with a strong work ethic that is seeking a remote position at WesBanco to utilize my strong communication along with bringing a solid understanding of banking compliance, risk management, process involvement along with focusing on customer satisfaction to ensure high quality service and a productive work environment.
Overview
16
16
years of professional experience
Work History
Treasury Management Associate
The Middlefield Banking Company
01.2023 - Current
- Monitor and assess customers’ online banking account applications.
- Maintain knowledge of fraud, cyber threats and use best practices to minimize risks to the organization.
- Maintain knowledge of applicable laws, regulations and guidelines and assist in ensuring compliance.
- Provide a full range of customer service-oriented telephone, online chat and e-mail support activities to customers.
- Service customer’s needs in Remote Deposit Capture, Positive Pay, merchant cardholder services and investment products
- Train customers in Remote Deposit Capture, Positive Pay, Wires, ACH and Positive Pay
- Help the sales team with overload of sales leads and bring in revenue in the bank.
Digital Bank Analyst
The Middlefield Banking Company
01.2022 - 01.2023
- Monitor and assess customers’ online banking account applications.
- Maintain knowledge of fraud, cyber threats and best practice to minimize risks to the organization.
- Maintain knowledge of applicable laws, regulations and guidelines and assist in ensuring compliance.
- Provide a full range of customer service-oriented telephone, online chat and e-mail support activities to customers while responding to inquiries.
- Identify and assess customers’ needs and cross-sell or make sales referrals of bank products and services.
- Facilitate multiple daily reports.
- Process customer requests for debit cards reorders, online banking maintenance and customer debit card and ACH disputes.
Branch Service Manager
Huntington National Bank
01.2021 - 01.2022
- Assist in branch management in leading the service and operations of the branch.
- Lead and drive the team to excellent customer service and effective resolution of customer issues.
- Assist in finding and selecting top talent for the branch that are well suited for Huntington’s culture.
- Motivate, coach and develop colleagues to reach their full potential with sales and referring goals.
- Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships.
- Formerly First Place Bank, Talmer Bank and Trust and Chemical Bank, TCF Bank
Personal Banker
TCF Bank
01.2010 - 01.2022
- Open personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit).
- Strong knowledge of all bank products and services including the features and benefits and present various options and suggestions that best fit the needs of each client.
- Process and input loan applications for business and consumer loans such as new car purchase, unsecured loans, home equity loans and lines of credit.
- Demonstrate sharpness in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
- Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to Federal Reserve.
- Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer’s satisfaction.
- Train and mentor new teller and relationship banker hires to the company and coach employees to reach their full potential with sales referrals and customer service.
- Coordinate daily and work closely with branch manager regarding sales and service operations.
- Formerly First Place Bank, Talmer Bank and Trust and Chemical Bank
Education
Medical Assistant Diploma -
Sanford Brown College
Middleburg Heights, OH01.2010
High School Diploma - undefined
LaBrae High School
Leavittsburg, OH01.2003
Skills
- Data analytics
- Corporate governance
- Innovation management
- Customer engagement
- Relationship building
- Administrative tasks
- Business communications
- Skilled in [technology]
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Risk assessment
Timeline
Treasury Management Associate
The Middlefield Banking Company
01.2023 - Current
Digital Bank Analyst
The Middlefield Banking Company
01.2022 - 01.2023
Branch Service Manager
Huntington National Bank
01.2021 - 01.2022
Personal Banker
TCF Bank
01.2010 - 01.2022
High School Diploma - undefined
LaBrae High School
Medical Assistant Diploma -
Sanford Brown College