Katherine Medina

• 2022 Regional project #1: POC for Cost call out for Central Jersey Region. Also delivering results by making sure UTR and OTR Teams bridged any misses day prior. Helping maintain any leakage to it minimum.
• 2022-2023 Region Project #2: POC for Netradyne Call out for Central Jersey Region, made sure to set high standards in DJZ6, and hold all other stations accountable for DSP misses. Helping maintain the CNJ Region above benchmark within all the Network.
• 2022 - 2023 Region Project #3: POC for DA Knet Call Outs. for the CNJ Region. Following up through DBR Calls and emails, delivering results by being one of the regions in the Network meeting benchmark before expected dates.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Follow up week to week performance reviews with DSP, analyzing drivers individual performance and potential drivers behavior and reviewing overall areas of opportunity in buckets such as DNR, Engine Off, PNOV, Customer Delivery Feedback, POD and Contact Compliance.
• Weekly follow ups on DSP capacity 3 weeks ahead to make sure we meet Okami expectations.
• Review Day to Day volume making sure we cover DSP capacity and offering EROs when needed.
• Observe and Manage Loadout ensuring all barriers are properly problem solved and all route leave on time.
• Coordinating Monthly Driver Round tables creating a safe area for Drivers to express their feedback and an opportunity for leadership to reset expectations on the road in regards to safety and standard work as well as to answer any questions the drivers might have.

• Provide effective leadership by communicating clearly with team members at all levels, fostering a collaborative and high-performing work environment.
• Manage station coast at station level as well as for the Central Jersey level making sure to call out any potential leakage and holding other station in the region accountable of bridging for any additional leakage
• Mentored and managed team members such as process assistant, DA Assist and Traffic Control, facilitating career development and performance management to maximize individual and team potential.
• Accurately input DBR bridges when necessarily and followed on metrics such as On Time DIspatch, Flex On Time dispatch, OODT, RTS, PNOV, nursery routes.
• Delivered tough confirmation when needed providing feedback to Process Assist and resetting expectations for day to day performance.
• Proactively identify trouble addresses and potential conflicts and operational challenges, utilizing efficient ticketing systems to resolve issues promptly and prevent recurrence as well as partnered with AMZL Supporting Teams such as FWA, ACES and LP in order to efficiently resolve issues..
• POC of engagement and all events like TWD and DA recognition.

Key Responsibilities:

• GeoFence corrected Updated and maintained GeoFences for precise location identification, ensuring seamless address location services.
• Performance Tracking: Spearheaded the monitoring and reporting of key performance metrics to drive area performance optimization and ensure operational excellence.
• Safety Compliance: Developed and implemented comprehensive training modules (TMH) on daily delivery procedures, emphasizing safety protocols to uphold a culture of safety across the team.
• Customer Satisfaction Enhancement: Conducted address verifications and proactively updated customer information, enhancing overall satisfaction levels and brand reputation.
• White Glove Package Recovery: Managed and executed White Glove package recovery procedures, ensuring swift and efficient resolution of delivery-related issues to uphold service standards.
• Key Stakeholder Support: Collaborated with the Key for Business team, liaising with property owners and managers to gather crucial information for the sales team, facilitating strategic partnerships and business growth.