Katherine Mejia
Salem,NH
Summary
Motivated Dental Assistant with experience in high-volume dental offices. Skilled in assisting with procedures like Restorations, Fillings, Crowns , Bridges, Impressions , Root Canal treatments and extractions. Knowledgeable in dental office operations and all aspects of chair-side support with focus on communication with other staff to meet patients' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Checkout Cashier
Market Basket
10.2023 - 01.2024
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Enhanced the checkout experience for customers with friendly and professional service.
- Streamlined the payment process by swiftly scanning items and applying discounts when applicable.
- Expedited returns and exchanges, ensuring customer satisfaction and repeat business.
- Maintained a clean and organized workspace, promoting a positive shopping atmosphere.
- Reduced wait times for customers by maintaining an efficient flow at the checkout area.
- Addressed customer concerns or issues promptly, escalating to management when necessary.
- Balanced multiple tasks simultaneously, managing lines while assisting customers with inquiries or product location requests.
- Provided support during peak hours by opening additional registers as needed, reducing customer wait times.
- Demonstrated strong attention to detail in identifying counterfeit bills or potential fraudulent transactions.
- Assisted customers with locating store products and searched product availability online.
- Managed time effectively during breaks, ensuring continuous coverage at checkout stations throughout shifts.
- Worked cash register and processed credit card, check and cash transactions.
- Attended to customer needs, questions and complaints.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Retail Sales Associate
Nouria Energy
04.2023 - 06.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Helped with paperwork to assist Manager
- opener of store
- Conduct daily reports and stockings
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
Associated Credit Services
04.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
Office Manager/ Dental Assistant
Icon Dental
09.2021 - 02.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Dental Assistant
Amazing Family Dental / Billerica Family Dental
07.2020 - 05.2021
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Documented patient dental health information, medical history and vital signs for future reference.
- Typed patient data into computer system using EZ Dental while following privacy laws and maintaining high level of accuracy.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Staged tray for procedures by arranging dental instruments and equipment.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Front Desk Receptionist
Bedford Dental Associates
01.2020 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered customer data into room system and updated information whenever changed .
- Collected deposits, fees and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Orthodontist Front Desk
The Braces Place
07.2018 - 05.2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into system and updated information whenever patrons changed rooms.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Accurately entered patient clinical data into computer to update charts.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Kept work areas clean, sanitized and organized to minimize infection risk.
- Reduced wait times for appointments, implementing a more efficient scheduling system tailored to patient needs.
Dental Office Receptionist
Dr. Tabrizi
02.2017 - 04.2018
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized patient files and streamlined operations to improve efficiency.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
Administrative Assistant
Logan Furniture
06.2016 - 05.2017
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created detailed expense reports and requests for capital expenditures.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained staff directory and company policy handbook for human resources department.
Manager
Beacon HomeCare
06.2012 - 04.2016
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated report data to proactively adjust and enhance operations.
- Recorded inventory sales into organization's weekly income report.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Accomplished multiple tasks within established timeframes.
Account Manager
Travel International
03.2008 - 06.2011
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Introduced new processes to improve account and market tracking for better data analysis.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Education
High School Diploma -
Everett High School
Everett, MA06.2006
Skills
- Infection Control Proficiency
- Dental Staff Assistance
- Strong Communication Skills
- Patient Relations
- Insurance billing
- Electronic Charting
- Team collaboration
- Microsoft Office
- Sensitive Information Handling
- Scheduling
- Office management
- Filing
- Problem-solving skills
- Oral surgery
- Dental impression specialist
- Customer Engagement
- Sales Promotion
- Merchandise Restocking
- POS System Proficiency
- Product Knowledge
- Bagging Techniques
- Organizational Skills
- Effective Communication
- Computer Literacy
- Attention to Detail
- Problem Solving
Certification
OSHA-infection Control 02-5631-19028 February 2021
America Red Cross - BLS Certification February 2021
National CPR foundation -
CPR /AED Certification February 2021 ID #6DDE897
Commonwealth Of Massachusetts - Board of Registration Dentistry
DA License # 13028 Serial No. 1235429
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Checkout Cashier
Market Basket
10.2023 - 01.2024
Retail Sales Associate
Nouria Energy
04.2023 - 06.2023
Customer Service Representative
Associated Credit Services
04.2022 - 03.2023
Office Manager/ Dental Assistant
Icon Dental
09.2021 - 02.2022
Dental Assistant
Amazing Family Dental / Billerica Family Dental
07.2020 - 05.2021
Front Desk Receptionist
Bedford Dental Associates
01.2020 - 03.2020
Orthodontist Front Desk
The Braces Place
07.2018 - 05.2019
Dental Office Receptionist
Dr. Tabrizi
02.2017 - 04.2018
Administrative Assistant
Logan Furniture
06.2016 - 05.2017
Manager
Beacon HomeCare
06.2012 - 04.2016
Account Manager
Travel International
03.2008 - 06.2011
High School Diploma -
Everett High School
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