Katherine Mejia
Fiesta Auto Insurance & Tax Service
Sacramento,CA
2
Languages
1
Certification
2
years of professional experience
Motivated and dependable professional with experience in customer service, communication, and handling confidential information. Strong attention to detail, organization, and ability to work effectively in fast-paced environments. Reliable team member who learns quickly, communicates well, and is committed to providing excellent service.
Work History
Personal Lines Insurance Broker
1 Year 8 Months- Communicated professionally with customers by phone and in person, answering questions and helping resolve concerns.
- Handled sensitive customer information while maintaining confidentiality and accuracy.
- Entered and updated detailed customer information in computer systems and maintained accurate records.
- Managed multiple tasks and customer requests in a fast-paced environment while meeting deadlines.
- Explained policies, procedures, and next steps clearly to customers with different needs and levels of understanding.
- Worked closely with team members to resolve issues and provide efficient customer service.
- Demonstrated strong attention to detail when reviewing documents, information, and claims.
Education
High School Diploma
Associate of Science - General Science
Skills
Attention to Detail
Customer Service
Confidential information management
Team Collaboration
Certification
- Personal Lines Insurance License - [Jan, 2025- currently]
Experienced in Medical Terminology
Completed a college-level Medical Terminology course, gaining knowledge of common medical terms, prefixes, suffixes, anatomy-related terminology, and medical abbreviations. Developed the ability to understand and use basic medical terminology in a professional setting.
Languages
English
Spanish
Timeline
Personal Lines Insurance Broker
Fiesta Auto Insurance & Tax Service
12.2024 - CurrentRead More
Keema Highschool
High School Diploma
Read More
American River College
Associate of Science from General Science
Read More