Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Mendez-Berrio

Riverview,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Hardworking and passionate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Persistent and highly motivated. Looking to secure a position in a thriving and fast-paced environment where excellent skills are appreciated.

Overview

19
19
years of professional experience

Work History

Inbound Sales Representative

Charter Communications, Spectrum
07.2018 - Current
  • Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
  • Managed high call volume efficiently, maintaining a professional demeanor under pressure.
  • Enhanced the customer experience by providing personalized solutions tailored to individual needs.
  • Implemented upselling techniques effectively, driving additional revenue streams for the company.
  • Utilized CRM software for accurate tracking of client interactions, supporting data-driven decision making.
  • Stayed current on industry trends and competitor offerings, leveraging this knowledge to gain a competitive edge in sales conversations.
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Adapted quickly to new software tools and systems introduced by the company, minimizing disruptions during transitions periods.
  • Proactively reached out to potential clients who had expressed interest in our products or services but hadn''t yet made a purchase decision, nurturing those leads into closed deals eventually.
  • Earned multiple awards and recognitions for outstanding sales performance, reflecting a strong commitment to driving results and maintaining high standards of professionalism.
  • Worked with multiple means of communication within fast-paced environment.
  • Utilized automated systems to log and retrieve information.
  • Utilized sales techniques to build customer interest and close sales.
  • Overcame objections using friendly, persuasive strategies.

Store Associate

Ross Dress For Less
01.2015 - 06.2018
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Assisted in the preparation of seasonal promotions by setting up displays according to planograms provided by supervisors or corporate offices.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
  • Worked with loss prevention in monitoring shopper behavior.
  • Evaluated prices and conducted audits to detect and correct price discrepancies.
  • Logged reports, expenses, receipts, and sales in company database.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Civil Engineer

Sanblas
02.2005 - 06.2014
  • Improved project efficiency by streamlining the design process and optimizing resource allocation.
  • Enhanced infrastructure durability with thorough structural analysis and material selection.
  • Reduced construction costs by conducting value engineering assessments and identifying cost-effective solutions.
  • Increased project success rates by developing comprehensive risk management plans and implementing mitigation strategies.
  • Collaborated with multidisciplinary teams to ensure seamless coordination and timely delivery of projects.
  • Expedited permit acquisition through diligent preparation of documentation and effective communication with regulatory agencies.
  • Implemented sustainable design practices, contributing to environmentally friendly infrastructure development.
  • Conducted detailed site investigations to identify potential issues and develop appropriate remediation strategies.
  • Mentored junior engineers in technical knowledge, fostering a culture of continuous learning within the team.
  • Managed subcontractors effectively, promoting collaboration and ensuring adherence to project specifications.
  • Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
  • Performed lifecycle cost analyses for various infrastructure options, guiding clients towards informed decision-making processes regarding long-term investments.
  • Monitored execution of contract work for compliance with design plans and specifications.
  • Estimated quantities and material costs during project planning to support budgeting and costing.
  • Prepared comprehensive reports detailing findings from site evaluations, feasibility studies and environmental impact assessments.
  • Analyzed data and used computer simulations to model and test design concepts.
  • Acted as primary point of contact for commercial clients and vendors.
  • Performed routine training and attended special events to enhance job knowledge and skills.

Education

Bachelor of Science - Civil Engineering

Universidad Cooperativa De Colombia
Medellin, Colombia
12.2004

Skills

  • Inbound sales
  • High-volume call centers
  • Call management software
  • Data entry proficiency
  • Relationship Building
  • Closing skills
  • Data review
  • Goal-Oriented
  • CRM Software
  • Database entry

Languages

Spanish
Full Professional

Timeline

Inbound Sales Representative

Charter Communications, Spectrum
07.2018 - Current

Store Associate

Ross Dress For Less
01.2015 - 06.2018

Civil Engineer

Sanblas
02.2005 - 06.2014

Bachelor of Science - Civil Engineering

Universidad Cooperativa De Colombia

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Katherine Mendez-Berrio