Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Mendoza

Whittier,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Estimator

California Collision
Montclair
02.2023 - 06.2023
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
  • Verified accuracy of parts pricing from suppliers and vendors.
  • Coordinated with outside vendors to ensure timely delivery of parts and materials.
  • Collaborated with insurance companies to ensure all paperwork was completed accurately.
  • Acted as a liaison between customers, insurance adjusters, and other parties involved in the estimating process.

Benefit Specialist

Willis Tower Watson
, CA
09.2022 - 03.2023
  • Reviewed eligibility for medical insurance coverage and other benefit plans.
  • Interpreted complex policy language from insurance providers to determine benefits coverage.
  • Resolved customer inquiries regarding benefit eligibility in a timely manner.
  • Assisted customers in understanding their benefits package and how it relates to their individual needs.
  • Checked accuracy and completeness of benefits applications and documents.
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.

Auto Claims Adjuster

Mercury Insurance
Brea, CA
12.2021 - 07.2022
  • Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
  • Determined liability based on facts gathered from investigations.
  • Negotiated settlements with claimants when appropriate.
  • Reviewed previous claims for possible fraud or misrepresentation of facts.
  • Managed multiple cases simultaneously while meeting established deadlines.
  • Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
  • Processed payments according to terms outlined in policy contracts.

Inventory Specialist

RGIS Inventory
West Covina, CA
11.2017 - 10.2021
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Created reports on inventory activity, shortages, overages..
  • Investigated variances between physical count results and established standards for accuracy of data entry.
  • Collaborated with personnel from various departments to resolve issues related to inventory discrepancies.
  • Provided training and support to staff members on proper usage of the inventory control system.

Education

High School Diploma -

Diamond Bar High School
06-2010

Medical Billing and Coding -

American Career College

Skills

  • Clerical Support
  • Strategic Planning
  • Positive and Professional
  • Documentation and Reporting
  • Multitasking and Prioritization
  • Organization Skills
  • Office Administration
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Customer Relations
  • Call Center Operations
  • Customer Service
  • Microsoft Outlook
  • Excellent Team Player

Languages

Spanish
Professional

Timeline

Estimator

California Collision
02.2023 - 06.2023

Benefit Specialist

Willis Tower Watson
09.2022 - 03.2023

Auto Claims Adjuster

Mercury Insurance
12.2021 - 07.2022

Inventory Specialist

RGIS Inventory
11.2017 - 10.2021

High School Diploma -

Diamond Bar High School

Medical Billing and Coding -

American Career College

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Katherine Mendoza