KATHERINE M ESPINAL DE TEJADA
New York,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Cafetería Worker
Sodexo Food Service
05.2022 - 06.2025
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Assisted in training new staff members, sharing best practices for success in the role of Cafeteria Worker.
Associate
Dollar tree
09.2019 - 03.2020
- Associate stock and rearrange shelves, help customers find items, and occasionally run cash registers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved project delivery times with implementation of streamlined communication strategy.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Improved team collaboration by initiating regular coordination meetings.
- Improved reporting accuracy, implementing new data management system.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Housekeeping
Green Magic Excellent Cleaning
05.2017 - 01.2018
- Maintained cleanliness and service standards for all hotel rooms. Reported maintenance issues promptly to ensure swift resolutions. Handled guest requests efficiently, enhancing overall guest experience. Utilized cleaning products correctly for designated areas to maximize effectiveness.
- Collaborated with housekeeping staff to coordinate room availability and special requests from guests.
- Promoted environmentally friendly practices within the housekeeping department by conserving resources whenever possible.
- Collaborated with housekeeping staff to ensure timely room availability for early arrivals.
- Performed general housekeeping and cleaning tasks.
- Performed light housekeeping tasks for clients'' homes, maintaining clean and comfortable living spaces.
- Collaborated with housekeeping staff to ensure guest rooms met cleanliness standards upon arrival.
- Collaborated with housekeeping staff to maintain clean and comfortable rooms for guests.
- Enhanced guest satisfaction by efficiently managing housekeeping tasks and ensuring cleanliness standards were met.
- Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Day care assistant
Xiomara Reyes Group Day Care
01.2016 - 01.2017
- Day care assistant assist in the care of the children in the program. This includes direct interaction with children or working behind the scenes on planning or maintenance.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Restocked supplies and personal hygiene products for use by students.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Promoted learning and social development through structured and unstructured playtime.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
Administrative Assistant
Santos Day Care
10.2014 - 08.2015
- Facilitated completion of parent forms for new applications and children's information.
- Managed new employee applications and onboarding processes for daycare program.
- Maintained organized living spaces.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
Education
Property and casualty, Personal lines
Exam fx
01.2021
Bachelor's degree - Accounting
Universidad autónoma de santo domingo
01.2017
Family services and family day care training
Providers bright begginings Inc.
01.2016
CPR, AED, and Basic first Aid
American safety health institute
01.2016
Health and safety training
New York state office Of children and family services
01.2015
Skills
- Problem-solving
- Cleaning and sanitation
- Kitchen support
- Compliance
- Cleaning and sanitizing
- Money handling
- Food safety
- Verbal and written communication
- Supply replenishment
- Proficient in software
- Time management
- Cash register operation
- Teamwork and collaboration
- Guest service
- Computer skills
- Employee training
- Clear communication
- Language fluency
- Team leadership
- Relationship building
- Multitasking
- Problem-solving abilities
- Excellent communication
- Customer satisfaction
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cafetería Worker
Sodexo Food Service
05.2022 - 06.2025
Associate
Dollar tree
09.2019 - 03.2020
Housekeeping
Green Magic Excellent Cleaning
05.2017 - 01.2018
Day care assistant
Xiomara Reyes Group Day Care
01.2016 - 01.2017
Administrative Assistant
Santos Day Care
10.2014 - 08.2015
Property and casualty, Personal lines
Exam fx
Bachelor's degree - Accounting
Universidad autónoma de santo domingo
Family services and family day care training
Providers bright begginings Inc.
CPR, AED, and Basic first Aid
American safety health institute
Health and safety training
New York state office Of children and family services
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