Katherine M. Fuller
Fremont,MI
Summary
I am an ambitious person with experience in customer service and I am looking for a job that will be challenging and exciting. I am a hard-working individual and a quick learner. I can work independently and in team settings.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Farm Bureau Insurance
01.2018 - Current
- I currently work as a Licensed Customer Service Representative and enjoy it thoroughly
- Responsibilities include, but are not limited to, answering phones, quoting and writing policies, assisting clients with policy changes, applying payments, questions on policies, starting claims
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Bank Teller
Huntington National Bank
08.2016 - 09.2017
- Managed the drive thru, and managed keeping the vault balanced.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Server
Side Street Cafe/One East Main
02.2015 - 09.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
Veterinary Assistant/Receptionist
Fremont Animal Hospital
09.2010 - 01.2016
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Client relations
- Professional telephone demeanor
Professional References
- Linda Vaughn, Veterinary Technician - (231) 225-5219
- Jaclyn Montpetit, Veterinarian - (616) 485-5745
- Michelle Arehart, Friend - (231)225-5722
Timeline
Customer Service Representative
Farm Bureau Insurance
01.2018 - Current
Bank Teller
Huntington National Bank
08.2016 - 09.2017
Server
Side Street Cafe/One East Main
02.2015 - 09.2015
Veterinary Assistant/Receptionist
Fremont Animal Hospital
09.2010 - 01.2016