Katherine Miller
Rochester,USA
Summary
Qualified retail Manager with strong background in merchandising execution. Successfully led teams to streamline product displays and improve in-store experience. Demonstrated leadership and problem-solving skills in fast-paced retail environments.
Overview
23
23
years of professional experience
Work History
Merchandising Execution Manager
Home Depot
09.2020 - Current
- As the Merchandising Execution Managers (MEMs) part of my responsibilities are to drive consistency, quality, and efficiency in our stores by using strategically directed general service, project execution, event sets and store partnership to enable on-shelf availability and a best-in-class customer experience.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- MEM’s support this by Cultivating the best Associate Experience, Providing a best-in-class Customer Experience, and Driving revenue through Growth & Productivity.
- MEMs are responsible for planning, communicating, and executing The Home Depot’s merchandising strategy, while building and maintaining strong relationships with store leadership and suppliers.
- MEMs are accountable for the overall performance of supervisors and associates with specific focus around projects. These teams drive sales by delivering high-quality general service, on-time projects, and other tasks.
- Spearheaded seasonal floorset changes, coordinating efforts across multiple departments to execute complex transitions efficiently.
- Enforced adherence to company policies regarding safety regulations by monitoring store conditions regularly; maintained clean environments conducive to optimal shopper experiences.
- Streamlined communication between store management, associates, and corporate teams to facilitate cohesive merchandising execution across all locations.
- Enhanced store appearance and customer experience through regular merchandising updates and maintenance.
- Developed strong relationships with vendors to ensure timely delivery of products and promotional materials.
- Delivered engaging training sessions for staff on best practices in merchandising execution, enhancing overall team performance.
- Improved merchandising execution by implementing effective strategies and innovative display techniques.
- Conducted regular audits of stores'' compliance with company standards in visual presentation, signage, and promotional displays.
- Established clear performance metrics for the team, driving accountability and fostering a results-oriented culture within the organization.
Merchandise Execution Supervisor
The Home Depot Inc
03.2017 - 09.2020
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Collaborated with cross-functional teams to ensure a seamless and consistent brand experience across all departments.
- Provide direction to associates to assign work and ensure completion of activities
- · Motivate and maintain a high standard of employee relations; periodically review with all employees the company’s policies and procedures
- · Conduct walks and utilize reports to drive execution of merchandising standards safely, accurately and productively
- · Trained new associated with effective techniques to perform duties properly; instilled a commitment to safety in new and current employees through conformity with company guidelines.
- · Logged all issues and closed out completed projects on MLX; safely and properly operated store machinery.
Merchandise Associate
The Home Depot Inc
04.2015 - 03.2017
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Efficiently managed multiple projects with diligence, adaptability, and a constant ability to meet deadlines.
- · Directed planogram, display/signage maintenance, and overhead organization while preserving a clean, sage work environment; managed inventory and store merchandise, including restocking floor merchandise; committed to limit company liability by maintaining safe shopping floor.
Call Center Representative
DialAmerica
10.2012 - 11.2013
- Contacting the clients prospective customers to offer the current products or services and enhancing the clients existing customer accounts by phone utilizing various marketing strategies
- Continually maintaining working knowledge of the clients products, services and promotions
- Maintaining high quality standards while making recommendations according to customer’s needs
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments as actions taken
Prevention Services Assistant
AIDS Care (Trillium Health)
03.2009 - 06.2011
- Provided Administrative Support to the Director of the Prevention Department, while also effectively work with different departments within the organization, and work independently with little direction
Loan Operations Assistant
Lydian Bank and Trust
07.2007 - 03.2008
- Conduct the daily responsibilities as required of the loan area: general ledger/system balancing mail billing notices and past due notices: tickler tracking: process loan payments, advances and transfers: review loan files; third party loan related payables; and any additional assigned responsibilities
Loan Operations Assistant/Credit Administration Assistant
Sun American Bank (FNA Independent Community Bank)
01.2005 - 06.2007
- Conduct the daily responsibilities as required of the loan area: general ledger/system balancing mail billing notices and past due notices: tickler tracking: process loan payments, advances and transfers: review loan files; third party loan related payables; and any additional assigned responsibilities
- Executive Assistant to the President of Independent Community Bank to expedite the processing and delivery of directors’ meeting packages or any additional requests
Indirect Lending
Xerox Federal Credit Union
03.2002 - 01.2005
- Process indirect loans for auto financing and leasing
- Utilize Chex Systems database and analyze individual application eligibility
Education
HS Diploma -
Hilton
01.2001
Skills
- Administrative support
- High-volume data analysis
- Management of confidential information
- Daily data evaluation for management insights
- Customer engagement
- Strong active listening skills
- Merchandise presentation
- Data-driven decision making
- Client correspondence management
- Merchandise planning
- Sales floor resets
Training
- Administrative Assistant Conference, West Palm Beach, FL 7/2005
- Mistake Free Grammar and Proofreading Seminar, West Palm Beach, FL 4/2006
- How to become a better Communicator Seminar, West Palm Beach, FL 8/2006
Timeline
Merchandising Execution Manager
Home Depot
09.2020 - Current
Merchandise Execution Supervisor
The Home Depot Inc
03.2017 - 09.2020
Merchandise Associate
The Home Depot Inc
04.2015 - 03.2017
Call Center Representative
DialAmerica
10.2012 - 11.2013
Prevention Services Assistant
AIDS Care (Trillium Health)
03.2009 - 06.2011
Loan Operations Assistant
Lydian Bank and Trust
07.2007 - 03.2008
Loan Operations Assistant/Credit Administration Assistant
Sun American Bank (FNA Independent Community Bank)
01.2005 - 06.2007
Indirect Lending
Xerox Federal Credit Union
03.2002 - 01.2005
HS Diploma -
Hilton
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