Katherine Miller
Celina,OH
Summary
Knowledgeable Customer Relations Specialist with proven track record in overseeing administrative operations and driving process improvements. Successful at implementing office protocols and fostering productive work environment. Demonstrated expertise in team leadership and operational efficiency.
Overview
20
20
years of professional experience
Work History
Claims Admin Supervisor
Celina Insurance Group
01.2023 - 08.2025
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Issued claims payments
- Entered claims from insured and claimants
- Accounts Payables and Receivables
Insurance Agent
Hecht Murlin Insurance
01.2020 - 01.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
Propane Division Manager
Mercer Landmark, Inc
04.2005 - 06.2019
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Controlled costs by streamlining operations and reducing waste.
Education
Associate of Applied Science - Business
Wright State University-Lake Campus
Celina, OH05-2003
Skills
- Deadline oriented
- Compliance monitoring
- Budget administration
- Customer Service
- Proficient in Microsoft Office
- Relationship building
- Information management
- Scheduling and calendar management
- Workflow planning
- Workload prioritization
- Account reconciliation
Timeline
Claims Admin Supervisor
Celina Insurance Group
01.2023 - 08.2025
Insurance Agent
Hecht Murlin Insurance
01.2020 - 01.2023
Propane Division Manager
Mercer Landmark, Inc
04.2005 - 06.2019
Associate of Applied Science - Business
Wright State University-Lake Campus
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