Dynamic retail professional with extensive experience at Heartland Market, excelling in staff management and marketing management. Proven track record in enhancing customer satisfaction and optimizing inventory control, leading to significant sales growth. Skilled in contract negotiation and staff development, fostering a collaborative environment that drives team success.
Hi, I’m
Katherine Miller
Greentown,IN
Summary
Overview
2026
years of professional experience
1
Certificate
Work History
Fashion Bug
Co-Manager
Job overview
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Malibu Tanning
Lead Key Holder
Job overview
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
Affordable Pet Care
Assistant Dog Groomer
Job overview
Motherhood Maternity
Store Representative
Job overview
American Eagle
Assistant Manager
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured cleanliness and safety to elevate customer satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Ruby Tuesday Restaurant
Bartender/ Waitress
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Blondie’s Cookies
Shipping and Receiving Clerk
10.2024 - 04.2025
Job overview
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Tan Quest
Night Manager
06.2000 - 02.2009
Job overview
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Blondie’s Cookies
Warehouse Manager
10.2024 - 04.2025
Job overview
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Heartland Market
Store Manager
12.2018 - 10.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Heartland Market
Butcher
09.2017 - 10.2024
Job overview
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Adhere to safety and cleanliness standards and maintained equipment.
- Wrapped meat produce to maintain quality, freshness and condition.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Stocked, rotated and priced merchandise to meet store standards.
- Identified cuts of meat, grading and pricing accordingly.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Ensured quality control measures were consistently met throughout the butchering process.
- Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, lamb, and fish.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
- Reduced wait time for customers through efficient multitasking during peak hours.
- Used boning knife, skewers and twine to shape, lace, and tie roasts.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
- Developed a loyal client base by fostering strong relationships with customers through attentive service and informative interactions.
- Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Promoted sustainability by sourcing meats from local farms whenever possible, supporting the community''s economy and environment.
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Resolved delivery discrepancies to maintain accurate stock and finances.
- Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
- Replenished butcher counter displays to maintain fresh, appealing produce.
- Implemented creative merchandising ideas to attract customers and promote special offers, resulting in increased sales.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Streamlined order processing for wholesale clients, ensuring accurate fulfillment and timely delivery.
- Assessed kitchen inventories and reordered low-stock items to maintain output.
- Used Software to document quantity of meat received and sold to keep proper records of meat sales.
- Expanded business profit margins by implementing cost-effective pricing strategies based on market trends.
- Reduced preparation times by introducing efficient cutting techniques, allowing for faster turnaround of orders.
- Enhanced shop's reputation for quality by meticulously trimming and preparing cuts of meat according to customer specifications.
- Maintained high standards of cleanliness and organization in butchery area, ensuring hygienic environment for food preparation.
- Adapted product offerings based on seasonal availability and customer demand, keeping selection interesting and relevant.
- Negotiated with vendors to ensure timely delivery of fresh products, keeping inventory fresh and varied.
- Mastered variety of butchering techniques for beef, pork, poultry, and game, offering wide range of products.
- Ensured accurate pricing and labeling of products, maintaining trust and transparency with customers.
- Demonstrated butchery skills at community events, raising profile of shop and attracting new customers.
- Provided personalized service by remembering regular customers' preferences and making recommendations based on their tastes.
- Streamlined ordering process for customers, making it easier to place custom orders and thus boosting sales.
- Assisted in menu planning for local restaurants by recommending specific cuts and bulk orders.
- Created enticing meat displays to attract customers and stimulate interest in lesser-known cuts.
- Educated customers on different cuts of meat and recommended cooking methods, enhancing their shopping experience.
- Developed and maintained safe working environment by strictly adhering to health and safety guidelines.
- Implemented new inventory management techniques to minimize waste and optimize stock levels.
- Fostered team-oriented atmosphere by training new employees in butchery skills and customer service excellence.
- Increased repeat customer visits with exceptional customer service and in-depth knowledge of various meat products.
- Contributed to cost control by accurately forecasting meat demand and adjusting orders accordingly.
- Collaborated with suppliers to secure best quality products at competitive prices, improving overall product offerings.
- Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
- Tailored meat cuts to customer preferences, ensuring their satisfaction and repeat business.
- Cut meats to customer specifications and answered questions about specialty products.
- Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
- De-boned and ground meat to prepare cuts and portions for sale.
- Trimmed fat to remove undesirable parts from cuts of meat.
- Packaged and labeled meat items in preparation for sale to customers.
- Calculated weight and quantity of meat to determine appropriate pricing for customers.
- Trained new employees on proper meat-cutting techniques and safety measures.
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Managed waste and disposal to comply with environmental regulations and minimize waste.
- Adjusted machine settings to accommodate different cuts of meat.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Received and inspected meat deliveries to verify quality and safety of products.
- Promoted new meat options to offer customers unique and appealing choices.
- Placed orders for supplies and raw materials to keep necessary items available.
- Monitored and controlled inventory to manage stock levels and prevent waste.
- Collaborated with suppliers to obtain high-quality products and meet customer needs.
- Prepared and cooked meat products to provide customers with samples and test product quality.
Heartland Market
Meat Department Manager
09.2017 - 10.2024
Job overview
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
TJ Max
Key Holder
09.2008 - 08.2012
Job overview
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Olive Garden Restaurant
Bartender
07.2006 - 01.2008
Job overview
Education
Ivy Tech Community College of IndianaKokomo, IN
Bachelor Of Early Childhood Care And Education from Early Childhood Care And Education
05.2013
University Overview
Skills
- Staff management
- Contract negotiation
- Staff development
- Marketing management
- Leasing and sales
Timeline
Shipping and Receiving Clerk
Blondie’s Cookies
10.2024 - 04.2025
Warehouse Manager
Blondie’s Cookies
10.2024 - 04.2025
Store Manager
Heartland Market
12.2018 - 10.2024
Butcher
Heartland Market
09.2017 - 10.2024
Meat Department Manager
Heartland Market
09.2017 - 10.2024
Key Holder
TJ Max
09.2008 - 08.2012
Bartender
Olive Garden Restaurant
07.2006 - 01.2008
Night Manager
Tan Quest
06.2000 - 02.2009
Co-Manager
Fashion Bug
Lead Key Holder
Malibu Tanning
Assistant Dog Groomer
Affordable Pet Care
Store Representative
Motherhood Maternity
Assistant Manager
American Eagle
Bartender/ Waitress
Ruby Tuesday Restaurant
Ivy Tech Community College of Indiana
Bachelor Of Early Childhood Care And Education from Early Childhood Care And Education