Katherine Milsap
O'Fallon,MO
Summary
Pharmaceutical sales representative with over 25 years of clinical laboratory science experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Proven success in promoting hospital-based products and building strong relationships with ID specialists, pharmacists, and healthcare decision-makers. Committed to making meaningful contributions and advancing organizational goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hospital/Institutional Customer Representative
Merck Sharp & Dohme
07.2024 - Current
- Being a part of the Hospital Customer Team plays an important role in supporting our Company's customer centric business model.
- The ability to understands and identify Health Care Provers (HCP) customer needs, supports pull-through activities relative to the customer strategy and ensures that Merck is viewed as demonstrating vale and better health outcomes to healthcare professionals and their patients.
- The ability to convey product information in a way that is relevant to each individual customer and customizes discussions and client interactions based on understanding of customer's needs.
- The ability to engage in informed discussions about products with HCP customers - knowing when/how to seek and provide additional information.
- Collaborates and communicates with extended customer team; including virology, oncology, and surgical anesthesia in order to ensure a consistent customer experience.
- Patient centered communication
- Regulatory and compliance awareness
Scientist 1 Mechanistic Pharmacology & Toxicology
Inotiv
01.2024 - Current
- Conduct in vitro laboratory assays utilizing cell culture, ELISA, PCR, and other techniques to evaluate biomarkers or other MP&T endpoints.
- Assist in the performance and analyses of flow cytometry studies.
- Assist in evaluation of new instrumentation and technologies.
- Generate study results and reports within client timelines, ensuring that analyses and reporting are accurate.
- Perform quality control (QC) reviews of in vitro results as requested.
- Prepare project-based cost estimates for reagents/supplies, ordering reagents/supplies, and scheduling projects in consultation with assigned study director/project lead/scientists.
- Use scientific or technical resources such as scientific literature, online user groups, vendor technical services or advisors, professional contacts, continuing education, etc. to maintain currency of established methods, explore and develop new methods and techniques.
- Prepare general and/or study-specific methods/protocols.
- Assist in the general maintenance of major equipment/instruments, including monitoring and calibration of laboratory equipment used for MP&T, IHC, ISH, IF, and special techniques.
- Document study and laboratory activities as required for compliance and maintenance of study data files and samples/specimens in an organized and confidential fashion.
- Understand and comply with all established environmental health and safety procedures.
- Demonstrates understanding of SOPs and applicable regulations.
- Demonstrates working knowledge of relevant computer systems.
- Willingness to mentor, train, and offer technical supervision for colleagues as appropriate.
- Supports Histology/IHC/Pathology lab as necessary.
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Trained new employees on areas of technical expertise and compliance issues relevant to lab setting.
Scientist 1 IHC and Histology Special Techniques
Inotiv (formerly Seventh Wave Laboratories LLC)
04.2015 - 01.2024
- Development and implementation of routine and non-routine IHC, ISH, and IF assays for non-regulated (non-GLP) studies using automated stainers, or staining by hand. Such projects may include method development, method optimization, method confirmation, method validation, and/or sample analysis.
- Preparation of project-based cost estimates for reagents/supplies, ordering reagents/supplies, and scheduling projects in consultation with assigned study/project pathologist and/or scheduling personnel as needed.
- Use of scientific or technical resources such as scientific literature, online user groups, vendor technical services or advisors, professional contacts, continuing education, etc., to maintain currency of established methods, explore and develop new methods and techniques.
- Writing (creating) and review of SOPs, general and/or study-specific methods, and writing reports that document procedures or study-related activities in accordance with SOPs, study protocols, and business practices.
- Maintenance of equipment, development of programs for preventive maintenance, monitoring, and calibration of laboratory equipment used for IHC, ISH, IF, and special techniques, and compliance with such programs.
- Timely communication to assigned Study/Project Pathologists, Principal Investigator, or Study Director (as applicable) of any protocol deviations or significant SOP deviations.
- Documentation of all study and laboratory activities as required for compliance and maintenance of study data files and specimens in organized and confidential fashion.
- Understanding and compliance with established environmental health and safety procedures.
- Mentoring, training, and technical supervision to colleagues.
- Support the Mechanistic Pharmacology & Toxicology lab as necessary.
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Designed experiments using appropriate controls and variables, resulting in valid conclusions being drawn from collected data.
- Simultaneously managed several complex projects, meeting all pertinent milestones.
Immunohistochemistry Technologist
WCP Laboratories
02.2011 - 04.2015
- Method development and implementation of IHC/ISH assays.
- Writing and review of CAP lab procedures.
- Assisting histology team with routine sectioning as needed.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
Discovery Marketing Specialist/Applications Scientist
Ventana
07.2007 - 01.2011
- Responsible for market support of DISCOVERY product line,
- Development of the DISCOVERY Ultra new hire and customer training.
- Development of the DISCOVERY advanced applications course.
- Field travel for market research.
- Responsible for product development and competitive assessments.
- Assisted in writing the software staining procedures for DISCOVERY Ultra, Ventana's most advanced staining platform.
- Significantly increased system capabilities in response to customer feedback.
- Solved significant technological challenge during product development for DISCOVERY Ultra, resulting in dramatic improvement in staining performance and saving valuable development time.
- Conducted multiple instrument evaluations at customer sites.
- Collaborated on Key Opinion Leader assay development with members of R&D to create a robust protocol on the Benchmark XT for all new plasmid probes.
- Development of Benchmark Ultra.
- Assigned to tiger team to help address staining issues that were delaying the launch of the DISCOVERY Ultra.
- Completed all standards program testing from CAP, Nordic QC, and UK NEQAS.
- Helped transform customer experience by implementing new support tools and processes.
- Supported sales team efforts by providing detailed technical information on product capabilities and specifications.
- Participated in trade shows and conferences, promoting the company''s products and establishing valuable industry connections.
- Inspected equipment, assessed functionality, and optimized controls.
Immunocytometrics Technologist
WCP Laboratories
08.2002 - 06.2007
- Responsible for advanced testing in the laboratory; automated/manual IHC,ISH, IF, and Flow Cytometry,
- Loading, programming, and maintaining automated stainers.
- Assisting histology lab with sectioning and special staining when needed.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Conducted comprehensive system analysis to identify areas for improvement, leading to more streamlined operations and reduced costs.
Education
Bachelor of Arts - Biology
Lindenwood University
05.1999
Skills
- Quick learner in dynamic situations
- Strategic management of hospital accounts
- Patient centered communication
- Cross-functional teamwork and education
- Effective at managing multiple tasks
- Ability to establish and maintain positive relationships
- Consistently maintains a positive outlook
Certification
Histotechnologist, HTL (ASCP); October 2012
Immunohistochemistry, QIHC (ASCP); November 2012
Timeline
Hospital/Institutional Customer Representative
Merck Sharp & Dohme
07.2024 - Current
Scientist 1 Mechanistic Pharmacology & Toxicology
Inotiv
01.2024 - Current
Scientist 1 IHC and Histology Special Techniques
Inotiv (formerly Seventh Wave Laboratories LLC)
04.2015 - 01.2024
Immunohistochemistry Technologist
WCP Laboratories
02.2011 - 04.2015
Discovery Marketing Specialist/Applications Scientist
Ventana
07.2007 - 01.2011
Immunocytometrics Technologist
WCP Laboratories
08.2002 - 06.2007
Bachelor of Arts - Biology
Lindenwood University
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